Diahonna Wilson
Phlebotomy/Medical Assistant
Opelika,AL
Summary
Recent Certified Phlebotomist graduate with comprehensive training in Phlebotomy and patient interaction. Proven ability to perform venipunctures and manage specimen collections accurately. Possess excellent communication skills and compassionate approach to patient care. Demonstrates strong teamwork, problem-solving, and time-management skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant/Phlebotomy position. Ready to help team achieve company goals. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager
Opelika Housing Development
10.2022 - 07.2025
- Managed property operations, ensuring high standards of maintenance and tenant satisfaction.
- Developed and implemented leasing strategies to maximize occupancy rates.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Coordinated property inspections and facilitated timely repairs and improvements.
- Established strong relationships with tenants, addressing concerns and enhancing community engagement.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Contract Authorizer
American Home Shield
11.2021 - 09.2022
- The job of the authorizer is to review the diagnosis provided by AHS and outside service contractors to help make thorough, objective, and fair investigation prior to making coverage decisions. Authorizer a must have the knowledge contract coverage, contractor programs and system trades. The authorizer gathers the detailed diagnosis of the malfunction, a breakdown of costs such as parts, labor, diagnosis, and any applicable tax.
Event Specialist Operator
InterCall Inc., a division of West Corporation
06.1999 - 03.2001
- Responsible for leading event conference calls with Q&A, polling and special scripts (including safe harbor statements and disclaimers) on all operator assisted platforms.
- Complete all necessary paperwork pertaining to assigned calls
- Proactively assume ownership of custom and special account calls
- Gather information regarding meeting participants (e.g., names, company, title, e-mail address, etc.)
Expert Account Management Specialist
InterCall Inc., a division of West Corporation
03.2001 - 02.2003
- Provided outstanding customer service from beginning to end
- Implementations of New Companies
- Set up Accounts and Owners for new and existing companies
- Implementation of Marketing Packets and / or Welcome Emails
- Review, prepare, and implement spread sheets for Mass Provision and Mass Updates prior to sending to Leadership for approval and development processing
- Performs multiple client data entry task from approved customer websites
- Maintain current sites, spreadsheets provided by reps, and company migration projects
- Use all necessary data bases to process Account Management work(ACE, Customer Signup Websites, InterCall Groupware, Eon System, Service Desk)
Expert Event Reservations Agent
InterCall Inc., a division of West Corporation
02.2003 - 02.2005
- Received incoming reservations for clients while providing outstanding customer service
- Execute reservations process via phone, email, and fax.
- Answer basic customer questions regarding products and processes
- May be asked to perform duties related to implementations, and upselling
- Strive to enhance the department's relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided
- Recommendations to management improvements that will result in processing conference calls with greater accuracy
Account Specialist
InterCall Inc., a division of West Corporation
02.2005 - 09.2021
- Primary contact for customers: Serving as a liaison between customers and operations department, while earning the customer's confidence through reliable and consistent follow-through coupled with clear communication.
- Consult with customers to provide information on products and services and explain which and how, specific products and services most effectively meet their individual needs.
- Ensure the accurate and efficient execution of all conference features by assigned operators; thus ensuring that customer expectations are met and delivered as promised.
- Proactively solving customer issues and helps with the implementation of preventive measures to ensure that such issues are not repeated.
- Keep detailed records of customer interactions and transactions by recording details of inquiries, complaints and comments, as well as actions taken.
- Expedite unresolved customer grievances to designated departments for further investigation.
Education
High school diploma -
Opelika High School
Opelika, AL06.1992
Certificate - Phlebotomy
Genesis Allied Health
Auburn, AL10-2025
Skills
- Typing
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Specimen labeling
- Blood culture collection
- Professionalism and ethics
- Microsoft word
- Medical Terminology
- Capillary puncture
- Patient identification
Certification
- PT - Phlebotomy Technician
- BLS
Languages
English
Full Professional
Timeline
Property Manager
Opelika Housing Development
10.2022 - 07.2025
Contract Authorizer
American Home Shield
11.2021 - 09.2022
Account Specialist
InterCall Inc., a division of West Corporation
02.2005 - 09.2021
Expert Event Reservations Agent
InterCall Inc., a division of West Corporation
02.2003 - 02.2005
Expert Account Management Specialist
InterCall Inc., a division of West Corporation
03.2001 - 02.2003
Event Specialist Operator
InterCall Inc., a division of West Corporation
06.1999 - 03.2001
High school diploma -
Opelika High School
Certificate - Phlebotomy
Genesis Allied Health