Ami Hill
Mary Esther
Summary
Accomplished and energetic property manager with a solid history of achievement. Highly personable customer service professional with experience in property management and background in healthcare. Authorized to work in the US for any employer.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Manager
Vacasa-Destin, FL
06.2021 - Current
- I manage between 55-70 properties, overseeing short-term vacation rentals, handle guest communication, bookings, housekeeping, maintenance, and revenue optimization, as well as being the primary point of contact for property owners.
Service Advisor/Writer, Title Clerk
Camping World-Gulf Breeze, FL
06.2017 - 10.2020
- Responsible for greeting customers and educating them on services needed to keep their RVs running smoothly. Worked with customers, technicians, and management to increase sales and provide excellent customer service. Received two Presidential awards for excellent customer service. Consistently met and exceeded goals.
- Prepared documents necessary to assign RV titles to purchasers, including verifying and submitting paperwork, using various computer programs, and customer service.
Service Advisor
Peach Chevrolet-Brewton, AL
10.2014 - 11.2016
- Responsible for greeting customers and educating them on serviced needed to keep their vehicles running smoothly. Worked with customers, technicians, and management to increase sales and provide excellent customer service. While employed, was able to help increase sales and customer satisfaction and helped moved the company from last place in the region to first place.
Registered Nurse Specialist
State of Florida Department of Corrections-Milton, FL
08.2002 - 07.2008
- Was nurse manager for psychiatric unit in a maximum security mens prison. Worked with inmates, physicians, and other members of the care team to provide psychiatric care to inmates diagnosed with mental illnesses. This included assessments, medication administration, wound care, IV therapy, documentation, and suicide precautions.
Home Care Coordinator and RN Case Manager
Gentiva Health Services-Ft Walton Bch, FL
10.1994 - 04.2002
- While working for Gentiva (also known as Advanced Home Health Care, Columbia Homecare, and Northwest Florida Home Health) I held positions in case management and sales and marketing. Most of my time was spent coordinating home care, educating physicians about Medicare and private insurance requirements and reimbursement, increasing referrals and admissions. I also worked as a home care nurse and admissions nurse.
Rehab Case Coordinator
Ft Walton Beach Medical Center-Fort Walton Beach, FL
02.2000 - 02.2002
- As rehab case coordinator I was responsible for evaluating potential clients for physical rehab, educating physicians on rehab, increasing referrals and admissions to rehab unit.
Education
Nursing (Associate) -
Jefferson Davis Community College
Brewton, AL03-1993
High school diploma or GED - undefined
Skills
- Customer service
- Property management tools
- Marketing
- Microsoft Office
- Property management company experience
- Guest relations
- Documentation (10 years)
- Solution development
- Account management
- Property management
- Typing
- Communication skills
- Community Relations (10 years)
- Computer networking
- Sales
Certification
Driver's License
Languages
English
Timeline
Property Manager
Vacasa-Destin, FL
06.2021 - Current
Service Advisor/Writer, Title Clerk
Camping World-Gulf Breeze, FL
06.2017 - 10.2020
Service Advisor
Peach Chevrolet-Brewton, AL
10.2014 - 11.2016
Registered Nurse Specialist
State of Florida Department of Corrections-Milton, FL
08.2002 - 07.2008
Rehab Case Coordinator
Ft Walton Beach Medical Center-Fort Walton Beach, FL
02.2000 - 02.2002
Home Care Coordinator and RN Case Manager
Gentiva Health Services-Ft Walton Bch, FL
10.1994 - 04.2002
High school diploma or GED - undefined
Nursing (Associate) -
Jefferson Davis Community College