Diajanae Douglas
ELLENWOOD,GA
Summary
Driven professional with extensive experience in customer service and sales. Cultivates strong customer relationships while effectively guiding teams and managing projects to meet strategic goals. Develops streamlined processes to ensure alignment with organizational objectives and enhance service delivery. Committed to driving customer satisfaction and improving business performance.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Online Grocery Pickup Associate
Kroger
08.2026 - Current
- Manage order fulfillment workflow with handheld devices, supporting precise item selection and on-time pickup readiness.
- Prepare orders for over 30+ customers per day
- Coach new associates on picking standards, substitution protocols, and customer service expectations.
- Inspect product quality, freshness, and expiration dates prior to staging orders for pickup.
- Address out-of-stock issues by selecting approved substitutions and communicating changes with clarity.
- Strengthen customer and community engagement to promote long-term business growth.
- Share customer promotions to drive sales productivity and volume.
Fulfillment Associate
Target
10.2024 - 08.2026
- Picked, packed, and labeled guest orders using handheld devices and store fulfillment systems for over 60 orders a day.
- Communicated shortages and out-of-stock to team leads to resolve exceptions efficiently.
- Located merchandise quickly across sales floor and backroom to support Order Pickup and Drive Up.
- Maintained a neat and clean workstation and the backroom area, as well as assisting other team leads and departments with tasks when orders are slow.
- Trained newer team members on fulfillment procedures, safety practices, and device usage.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
E-Commerce Clerk
Pick N Save
05.2022 - 12.2024
- Prepared online pickup and delivery orders for guests with timely execution.
- Completed drive-up order delivery for guests in under 3 minutes.
- Stocked shelves, rotated merchandise, and removed expired items to support fresh, organized displays.
- Assisted customers with product location, pricing, and store policies while maintaining professional service.
- Monitored inventory levels and communicated restock needs to reduce shortages and improve product availability.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Retail Sales Associate
Spectrum
06.2022 - 07.2023
- Acknowledged customers in the store and determined visit reasons to ensure accurate service support
- Stocking, issuing, and returning internet equipment, completing purchases of services and devices to customers, creating and discontinuing Spectrum accounts, setting up mobile services in store for the customers, and discussing the services that we offer that best fits their needs and location. I also handled cash and card payments inside the store.
- Delivered consultative sales support, matching customer needs with wireless, internet, and entertainment solutions for over 50 customers a day.
- Resolved billing, service, and account concerns using CRM and order management systems.
- Trained new associates on sales techniques, service standards, and transaction workflows.
- Coordinated with technical and support teams to expedite complex issue resolution.
Guest Service Advocate
Target
09.2020 - 05.2022
- Monitored self-checkout lanes, trained new employees in cashiering, and ensured the front end of the store remained clean, sanitized, and organized during shifts.
- Drove monthly sales volume of at least 3 target credit and debit cards to guests
- Coordinated Drive Up, Order Pickup, and Guest Services workflows to maintain fast, accurate service.
- Processed returns, refunds, and exchanges while following company policies and safeguarding against fraud.
- Resolved guest concerns with courteous, policy-driven communication across checkout, returns, and service desk interactions.
Merchandise Processor
Goodwill of Southern Nevada
01.2020 - 09.2020
- Sorted and processed over 1000 donated clothing pieces to push inventory onto the floor before end of day.
- Organized and restocked various departments within the store. Processed, priced, and tagged donated clothing. Assisted sales associates by bagging and transporting items to customers' cars during busy hours. Maintained a sanitized and safe environment for customers and staff.
- Sorted donations by quality standards, separating sellable merchandise from unsaleable items.
- Priced and tagged clothing and household goods using store procedures and item categories.
- Inspected incoming merchandise for damage, stains, and defects before floor placement.
Guest Service Team Member
Target
01.2019 - 09.2020
- Monitored self-checkout lanes, trained new employees at cashiering, and maintained cleanliness and organization of the front end during shifts.
- Greeted guests, answered questions, and directed visitors to products, services, and store resources.
- Processed returns, exchanges, and purchases accurately while maintaining friendly guest-focused service.
- Operated POS and self-checkout systems, resolving payment issues and transaction errors quickly.
- Completed monthly sales of at least 3 target credit/debit red cards.
Sales Person
Waffle House
07.2017 - 02.2018
- My efficient customer service and accurate order communication supported smooth food preparation.
- Maintaining a clean work area and dishwashing contributed to my reliable shift operations.
- Performed end-of-shift cash handling, refills, floor mopping, drawer counting, and manual order pricing to strengthen math skills and register accuracy.
- Delivered prompt counter service while maintaining order accuracy and guest satisfaction.
- Processed cash, card, and POS transactions with consistent attention to detail.
- Suggested menu items and beverage add-ons to increase average ticket value.
Forever 21, Sales Associate
Forever 21
04.2017 - 07.2017
- Retrieved go-backs and delivered to floor, kept register area clean, and processed accessories and clothing
- Built strong relationships with customers, enhancing customer loyalty and gaining valuable retail knowledge and experience.
- Assisted customers with product selection, sizing, and styling recommendations.
- Processed sales transactions, returns, and exchanges accurately at POS.
- Replenished merchandise, organized the stockroom, and maintained floor presentation standards.
- Increased traffic volume by 5% through establishing strong connections with customers.
Education
Business Management - Accounting And Finance
Madison Area Technical College
Madison05-2028
High school diploma - Business Administration And Management
Clark Atlanta University
Atlanta, GASkills
- Order fulfillment
- Attention to detail
- Cash Handling
- Microsoft Office
- Time management
- Multitasking
- Team training
- Customer engagement
- Communication
- Interpersonal communication
- Negotiation
- Leadership
Certification
Driver's License, CPR Certification
Languages
English
Timeline
Online Grocery Pickup Associate
Kroger
08.2026 - Current
Fulfillment Associate
Target
10.2024 - 08.2026
Retail Sales Associate
Spectrum
06.2022 - 07.2023
E-Commerce Clerk
Pick N Save
05.2022 - 12.2024
Guest Service Advocate
Target
09.2020 - 05.2022
Merchandise Processor
Goodwill of Southern Nevada
01.2020 - 09.2020
Guest Service Team Member
Target
01.2019 - 09.2020
Sales Person
Waffle House
07.2017 - 02.2018
Forever 21, Sales Associate
Forever 21
04.2017 - 07.2017
Business Management - Accounting And Finance
Madison Area Technical College
High school diploma - Business Administration And Management
Clark Atlanta University
Additional Information
SUMMARY OF SKILLS
- Customer service
- Communication
- Conflict Resolving
- Multitasking
- Leadership