Diala Tadros
Worth,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Technical Expert
Apple Inc.
Oakbrook, IL
10.2021 - Current
- Certified in troubleshooting and repairing an average of X iOS devices, Apple TV, Apple Watch, Beats, and other devices monthly
- Providing exceptional customer service interactions by actively listening, offering constructive feedback, and mentoring team members to enhance overall team performance
- Utilizing extensive troubleshooting experience, I consistently identify patterns to diagnose symptoms and causes promptly
- Dedicated to upholding the Apple brand, I consistently exceed customers' expectations by resolving issues efficiently and ensuring a positive customer experience
- Demonstrated proficiency in resolving customer issues promptly, enhancing the overall customer experience by providing quick and effective solutions
- Issued resolution utilizing the latest Apple technology for iPod, iPhone, and iPad devices, in accordance with industry best practices and customer satisfaction standards.
User Studies Facilitator
Apple
San Jose, CA
01.2023 - 07.2023
- Possess excellent communication and interpersonal skills, with a keen eye for detail and a patient approach
- Developed and implemented data collection methods, including surveys and user feedback mechanisms
- Conducted workload assessments and devised new operational processes that led to an increase in productivity
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork
- Created a performance reporting template, achieving an 80% reduction in the preparation time of standard client materials
- Created and implemented Apple strategy; increased customer acquisitions
- Surpassed annual revenue target by 25-35% for 3 consecutive years
- Supervised and trained 3 interns
- Led team of four overseeing all aspects of Studies strategy, increasing Studies attendance by 25%.
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained schedule of class assignments to meet deadlines.
Education
Master of Science (M.S.) in Computer Science - Computer Science
Loyola University Chicago
12-2023
Bachelor of Science (B.S.) in Cyber Security -
Loyola University Chicago
05.2021
Skills
- Java
- C
- HTML
- Light Python skills
- C#
- CSS
- Adobe Photoshop
- Slack
- Word
- Excel
- Numbers
- Pages
- User Training
- Computer Diagnostics
- Technical Troubleshooting
- LAN/WAN
- Customer Service
- Hardware Configuration
Projects
Loyola University Chicago, Chicago, IL, Travel Website, Fall 2022, HTML5, CSS Loyola University Chicago, Chicago, IL, Comic E-Book, Fall 2022, C++, HTML BZip2 Command, Summer 2022, Linux Loyola University Chicago, Chicago, IL, Case Study, Spring 2022, Security Design and Policy Assessment Identify the operations of the organization and their security concerns & research solutions to resolve the company's concerns Recommend hardware and software to meet their needs & provide graphical representations of your proposed changes to the architecture Present your proposal to the board of MyCo Loyola University Chicago, Chicago, IL, Band Finder, Spring 2020, An application to search for artists’ songs and show their events Pcap files - simultaneous open Using Virtual Machine Using Java as a programming language
Timeline
User Studies Facilitator
Apple
01.2023 - 07.2023
Technical Expert
Apple Inc.
10.2021 - Current
Master of Science (M.S.) in Computer Science - Computer Science
Loyola University Chicago
Bachelor of Science (B.S.) in Cyber Security -
Loyola University Chicago