Summary
Overview
Work History
Education
Skills
Accomplishments
Organizations
Awards
Timeline
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Taylor Gaines

Newport,Delaware

Summary

Recent college graduate from Delaware State University, with a B.S. in Management & concentration in Management Information Systems. Hardworking, enthusiastic, & experienced management professional with a strong ability to manage multiple projects simultaneously. Committed & self-motivated individual with excellent customer relations & decision-making skills seeking to use my knowledge of information systems & experience to drive your team towards its shared mission & goals.

Overview

4
4
years of professional experience

Work History

Technical Expert

Apple Inc.
04.2024 - Current
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
  • Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
  • Developed innovative solutions to address client needs, resulting in improved customer satisfaction.
  • Contributed significantly to overall company growth by consistently exceeding performance targets in key metrics such as response times, issue resolution rates, and customer satisfaction scores.

Sales Manager

Lane Bryant
06.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

SPECIALIST

Apple
08.2022 - Current
  • Created memorable customer experiences by offering personalized sales support
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Analyzed team dynamics and implemented changes for identified deficiencies
  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers
  • Assisted teams with application of basic diagnostic techniques to identify problems, investigate causes and recommend solutions.

ASSOCIATE SALES

Steve Madden
09.2021 - 05.2022
  • Provided superior customer service to ensure satisfaction & maintain excellent reputation of Steve Madden's products
  • Greeted customers & determined their needs & wants & advised customers on utilization & care of merchandise
  • Maintained knowledge of current sales promotions, policies regarding payment & exchanges, & security practices
  • Cross-sold merchandise to increase sales & enrich the shopping experience for the customer.

SALES SUPERVISOR

Steve Madden
01.2020 - 08.2021
  • Delegated tasks to sales associate to ensure that all operational duties were completed efficiently & effectively
  • Continuously reviewed market trends & analytics to determine (& anticipate) customer needs, price schedules, & discount rates
  • Developed, implemented, & coordinated sales objectives, strategies, advertising, & promotional programs, ensuring their execution & synchronization to corporate goals
  • Managed & coordinated the activities of staff including training, employee development, performance evaluation, hiring decisions, & the establishing of goals & performance objectives for the store.

Education

Bachelor of Science - Pre-Management & Information Systems -

Delaware State University
Dover, De
05.2022

Skills

  • Microsoft Office
  • SAP
  • Client Relations
  • Management
  • Marketing
  • Customer Service
  • SQL
  • Java
  • Training and mentoring
  • Onboarding and Orientation
  • Recruiting

Accomplishments

  • Spring 2020 Dean's List
  • Fall 2020 President's List
  • Spring 2021 Dean's List
  • Fall 2021 President's List
  • Spring 2022 President's List

Organizations

  • Women's Senate
  • MIS Club Companion Champions
  • National Council of Negro Woman

Awards

SAP (Systems Applications and Products) Student Recognition

Timeline

Technical Expert

Apple Inc.
04.2024 - Current

Sales Manager

Lane Bryant
06.2023 - Current

SPECIALIST

Apple
08.2022 - Current

ASSOCIATE SALES

Steve Madden
09.2021 - 05.2022

SALES SUPERVISOR

Steve Madden
01.2020 - 08.2021

Bachelor of Science - Pre-Management & Information Systems -

Delaware State University

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Taylor Gaines