Taylor Gaines
Newport,Delaware
Summary
Recent college graduate from Delaware State University, with a B.S. in Management & concentration in Management Information Systems. Hardworking, enthusiastic, & experienced management professional with a strong ability to manage multiple projects simultaneously. Committed & self-motivated individual with excellent customer relations & decision-making skills seeking to use my knowledge of information systems & experience to drive your team towards its shared mission & goals.
Overview
4
4
years of professional experience
Work History
Technical Expert
Apple Inc.
Newark, DE
04.2024 - Current
- Enhanced system performance by identifying and resolving complex technical issues.
- Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
- Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
- Developed innovative solutions to address client needs, resulting in improved customer satisfaction.
- Contributed significantly to overall company growth by consistently exceeding performance targets in key metrics such as response times, issue resolution rates, and customer satisfaction scores.
Sales Manager
Lane Bryant
Newark, DE
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
SPECIALIST
Apple
Newark, DE
08.2022 - Current
- Created memorable customer experiences by offering personalized sales support
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Analyzed team dynamics and implemented changes for identified deficiencies
- Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers
- Assisted teams with application of basic diagnostic techniques to identify problems, investigate causes and recommend solutions.
ASSOCIATE SALES
Steve Madden
09.2021 - 05.2022
- Provided superior customer service to ensure satisfaction & maintain excellent reputation of Steve Madden's products
- Greeted customers & determined their needs & wants & advised customers on utilization & care of merchandise
- Maintained knowledge of current sales promotions, policies regarding payment & exchanges, & security practices
- Cross-sold merchandise to increase sales & enrich the shopping experience for the customer.
SALES SUPERVISOR
Steve Madden
01.2020 - 08.2021
- Delegated tasks to sales associate to ensure that all operational duties were completed efficiently & effectively
- Continuously reviewed market trends & analytics to determine (& anticipate) customer needs, price schedules, & discount rates
- Developed, implemented, & coordinated sales objectives, strategies, advertising, & promotional programs, ensuring their execution & synchronization to corporate goals
- Managed & coordinated the activities of staff including training, employee development, performance evaluation, hiring decisions, & the establishing of goals & performance objectives for the store.
Education
Bachelor of Science - Pre-Management & Information Systems -
Delaware State University
Dover, De05.2022
Skills
- Microsoft Office
- SAP
- Client Relations
- Management
- Marketing
- Customer Service
- SQL
- Java
- Training and mentoring
- Onboarding and Orientation
- Recruiting
Accomplishments
- Spring 2020 Dean's List
- Fall 2020 President's List
- Spring 2021 Dean's List
- Fall 2021 President's List
- Spring 2022 President's List
Organizations
- Women's Senate
- MIS Club Companion Champions
- National Council of Negro Woman
Awards
SAP (Systems Applications and Products) Student Recognition
Timeline
Technical Expert
Apple Inc.
04.2024 - Current
Sales Manager
Lane Bryant
06.2023 - Current
SPECIALIST
Apple
08.2022 - Current
ASSOCIATE SALES
Steve Madden
09.2021 - 05.2022
SALES SUPERVISOR
Steve Madden
01.2020 - 08.2021
Bachelor of Science - Pre-Management & Information Systems -
Delaware State University