Diamante Crutchfield
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operational Supervisor- Weekend Shift
Barrett Distribution
11.2022 - Current
- Motivated and trained a team of over 30 employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Managed internal operational standards and productivity targets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Completed weekly payroll for all associates reporting to the Outbound Freight department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Shipping Coordinator
Barrett Distribution
07.2021 - 10.2022
- Oversaw warehouse crew stocking inventory and preparing loads.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Generated end-of-day reports covering shipments, productivity, and labor hours.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Warehouse Associate
Barrett Distribution
10.2020 - 07.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, lifting devices, or other transport vehicles
Education
Bachelor Of Business Administration - Accounting
Strayer University
Washington, DC10.2024
Skills
- Customer Relations
- Performance Monitoring
- Staff Supervision
- Production
- Problem-Solving
- Innovative
- Results Driven
- Self and Social Awareness
Accomplishments
- Documented and resolved issues by creating SOP’s and decertified all associates to be properly retrained, which led to a decrease of chargebacks by 85% in as little as three months.
Timeline
Operational Supervisor- Weekend Shift
Barrett Distribution
11.2022 - Current
Shipping Coordinator
Barrett Distribution
07.2021 - 10.2022
Warehouse Associate
Barrett Distribution
10.2020 - 07.2021
Bachelor Of Business Administration - Accounting
Strayer University
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