LaDonna Hill
Stone Mountain,GA
Summary
I am dedicated and a hardworking Department Supervisor, who motivates workers to provide exceptional customer service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations.
A Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operational Department Supervisor
Lowes Home Improvment
Snellville, GA
06.2022 - Current
- I managed a current max of 44 staff members
- Conducted performance reviews for staff members.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Maintained detailed records of employee attendance and leave requests.
- Analyzed data to identify areas of improvement within the department.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
- Trained and mentored new associates on department policies and procedures.
- Organized special events or meetings related to the department's activities.
- Investigated potential problems or discrepancies reported by team members.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Worked closely with sales associates to complete tasks.
Department Supervisor
Lowes Home Improvement Stores
Snellville, GA
06.2021 - 06.2022
- Managed 6 employees in Flooring and Home Decor departments and delegated each one with tasks and responsibilities.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Updated inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Responsible for organizing and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Pro Sales Specialist
Lowes Home Improvement Stores
Snellville, GA
11.2020 - 06.2021
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Produced successful strategies to develop and expand customer sales. Worked with production teams to assess, update and optimize delivery dates for customers.
- Developed key customer relationships to increase sales.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Appliance Sales Specialist
Lowes Home Improvement Stores
Snellville, GA
06.2020 - 11.2020
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Seek out customers and asked open-ended questions to better understand buying needs and budgets.
- Promoted company programs, including warranty sales and seasonal promotions to boost sales.
- Searched store inventory system using kronos DC inventory to verify availability of requested products.
Plumbing Sales Specialist
Lowes Home Improvement Stores
Statesboro, GA
09.2018 - 06.2020
- Cultivated lucrative relationships with clients by providing exemplary service and utilizing dynamic communication skills.
- Utilized Kronos DC Inventory to find out if needed items were available or on backorder.
- Shared knowledge of, cutting openings in walls and floors to accommodate pipe and pipe fittings.
- Shared knowledge of Identifying , removed and replaced worn components to maximize system functionality.
- Shared knowledge of cutting Piping with tools and how to prepare pipes for installation.
- Ordered materials and created delivery schedules to coincide with project timelines.
- Used Kronos and ISST to create detailed design drawings.
Millwork Sales Specialist
Lowes Home Improvement Stores
Statesboro, GA
09.2017 - 09.2018
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Head Cashier
Lowes Home Improvement Stores
Statesboro, GA
04.2014 - 09.2017
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Trained new cashiers and customer service team members to increase speed of onboarding.
- Made change on cash register, handling payments by cash, credit, debit and personal checks.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Cashier
Lowes Home Improvement Stores
Statesboro, GA
02.2012 - 04.2014
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific item options to drive sales and achieve add-on purchases.
Education
Diploma -
Bangor High School
Bangor, MISkills
- Stock management
- Leadership skills
- Growth planning
- Customer relations
- Merchandising
- Customer Service
Certification
- Certified Reach truck, Lowe's - 2021
- Certified Order picker, Lowe's - 2021
Accomplishments
- I have over 20 badges of honor with one being silver and one being gold!
References
References available upon request.
Timeline
Operational Department Supervisor
Lowes Home Improvment
06.2022 - Current
Department Supervisor
Lowes Home Improvement Stores
06.2021 - 06.2022
Pro Sales Specialist
Lowes Home Improvement Stores
11.2020 - 06.2021
Appliance Sales Specialist
Lowes Home Improvement Stores
06.2020 - 11.2020
Plumbing Sales Specialist
Lowes Home Improvement Stores
09.2018 - 06.2020
Millwork Sales Specialist
Lowes Home Improvement Stores
09.2017 - 09.2018
Head Cashier
Lowes Home Improvement Stores
04.2014 - 09.2017
Cashier
Lowes Home Improvement Stores
02.2012 - 04.2014
Diploma -
Bangor High School
Similar Profiles
Alicia PalomaresAlicia Palomares
Flooring Sales Specialist at Lowes Home ImprovmentFlooring Sales Specialist at Lowes Home Improvment
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Edward WattsEdward Watts
Customer Service Sales Representative at Lowes Home ImprovmentCustomer Service Sales Representative at Lowes Home Improvment
Monica BinnsMonica Binns
Member Advisor/Teller at Members First Credit UnionMember Advisor/Teller at Members First Credit Union