Lauren Silva
New Bedford,MA
Summary
Dynamic Department Supervisor with a proven track record in customer service, employee training, and conflict resolution. Committed to enhancing team performance and driving operational efficiency.
Results-oriented professional with extensive experience in supervising home improvement operations. Skilled in effective communication and proactive problem solving, contributing to improved employee engagement and customer satisfaction.
Dedicated Department Supervisor known for coordinating inventory management and ensuring compliance with safety regulations. Expertise in training and mentoring staff to foster a culture of continuous improvement.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Energetic Department Supervisor with successful track record of independently running efficient department in fast-moving environment. Expertise in staff development and inventory control. Exceptional conflict resolution and recruiting skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Department Supervisor
Lowe's
North Dartmouth, Massachusetts
02.2015 - Current
- Supervised daily operations to ensure efficient workflow in the home improvement department.
- Trained and mentored new staff on company policies and customer service standards.
- Coordinated inventory management to maintain stock levels and minimize shortages.
- Assisted customers with product selection and provided expert advice on home projects.
- Facilitated communication between departments to improve service delivery and support.
- Conducted performance evaluations to identify training needs and promote employee development.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Education
Bachelor of Science - Biology
University of Massachusetts, Dartmouth
North Dartmouth, MA 01.2017 - 05.2023
Skills
- Inventory management
- Customer service
- Performance evaluation
- Team building
- Employee training
- Conflict resolution
- Compliance management
- Stock replenishment
- Effective communication
- Time management
- Proactive problem solving
- Critical thinking
- Training development
- Customer relations
- Employee engagement
- Reasoning
- Multi-tasking mastery
- Stock management
- Sales growth
- Interactive communication skills
- Process and procedure development
- Leadership
- Growth planning
- Performance improvement
- Sales strategies
- Problem resolution
- Staff supervision
- Policy enforcement
Timeline
Bachelor of Science - Biology
University of Massachusetts, Dartmouth
01.2017 - 05.2023
Department Supervisor
Lowe's
02.2015 - Current