Diamante Mallory
Sicklerville,NJ
Summary
Hardworking and enthusiastic College Student working towards a B.S. in Marketing. Seeking to use my superior knowledge of Social Media Marketing and my advanced Communication Skills to effectively serve your company. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
7
7
years of professional experience
Work History
Casino Dealer
Harrahs Casino And Resort
2021.01 - Current
- Accurately tracked and reported gaming wins and losses to ensure compliance with regulations.
- Maintained a high level of professionalism and composure in a high-pressure environment.
- Demonstrated excellent customer service skills, resulting in an increase in customer satisfaction ratings by 90%.
- Handled customer disputes and complaints with tact and diplomacy, resulting in a decrease in customer complaints by 75%.
Furniture Sales Lead
Big Lots
2019.04 - 2021.01
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Developed inventory control process through the use of bar codes, cycle counts, and other tools, ensuring accurate tracking of products and reducing errors associated with manual inventory processes.
Prep Cook
Maris Grove
2016.12 - 2019.08
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Improved customer experience by preparing a consistent high-quality cooking for 400 customers daily.
Education
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA12.2023
Skills
- Table Games Procedures Knowledge
- Reading Comprehension
- Player Engagement
- Complex Problem-Solving
- Critical Thinking
- High Amount Money Handling
- Team Meetings
- Leadership
Timeline
Casino Dealer
Harrahs Casino And Resort
2021.01 - Current
Furniture Sales Lead
Big Lots
2019.04 - 2021.01
Prep Cook
Maris Grove
2016.12 - 2019.08
Bachelor of Science - Marketing
West Chester University of Pennsylvania
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