Diamond Adeleke

• Developed and maintained quality assurance protocols, processes and procedures.
• Conducted regular internal audits to identify non-conforming issues.
• Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
• Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
• Participated in supplier evaluation activities including audits, assessments, evaluations.

• Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
• Collaborated with senior leadership on strategic planning initiatives related to future projects.
• Assessed customer feedback in order to continuously improve service delivery processes or procedures.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Liaised with project managers to evaluate project scope and define milestones and deadlines.

• Collaborated with cross-functional teams to develop innovative solutions that met customer needs.
• Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
• Devised implementation plans and performed cost-benefit and ROI analyses.
• Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
• Participated in testing activities during implementation phases to validate accuracy of system configurations.

· During this period of transition, I decided to venture into a new field and broaden my skill set significantly. One of the key areas I focused on was project management, and I enrolled in various project management courses to gain a solid found in this rapidly growing field. These courses not only provided me with theoretical knowledge, but also equipped me with practical skills to tackle real-world projects effectively.

· Additionally, I sought opportunities to gain hands-on experience in project management by collaborating with my colleagues in my community. I took the initiative to manage projects for them, which allowed me to apply my problem-solving skills, communication skills, and leadership qualities.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Increased customer satisfaction ratings 30% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

• Developed and maintained quality assurance protocols, processes and procedures.
• Assisted in developing training materials related to quality assurance topics.
• Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
• Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
• Trained employees in proper equipment use and product testing procedures.

• Maintained accurate records of all supplies received, stored, and distributed throughout the facility.
• Verified and restocked medical supply inventories on a daily basis.
• Conducted periodic inspections of all stored items for expiration dates, damage, and took appropriate action when necessary.
• Monitored quality assurance programs related to medical supply management systems including regulatory compliance issues such as OSHA standards.
• Maintained cleanliness in assigned areas following established infection control guidelines.