Diamond Andrades
Grand Prairie
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Camping World And Good Sam
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Work with Sales Force to keep clients information and update accounts
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Owner/ Operator
Momma Soul Kitchen
03.2019 - 03.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Senior Representative, Recovery & Reinstatement
Santander Consumer USA
11.2015 - 04.2019
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Interacted with customers regularly to maintain and enhance relationships.
- Delivered exceptional customer service on collection calls and maintained
calm and professional demeanor. - Provided recovery and collection efforts on charged-off accounts and reinstatements.
Education
No Degree - Business Administration And Management
Community College Of Denver
Denver, CO08.2011
High School Diploma -
Gateway High School
Aurora, CO05.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Positive reinforcement
- Goal planning
- De-escalation
- Small business operations
- Business marketing
Affiliations
- Young Gifted Foundation
- Box State Printing
- Players Closet Clothing Store
Timeline
Customer Service Representative
Camping World And Good Sam
01.2022 - Current
Owner/ Operator
Momma Soul Kitchen
03.2019 - 03.2020
Senior Representative, Recovery & Reinstatement
Santander Consumer USA
11.2015 - 04.2019
No Degree - Business Administration And Management
Community College Of Denver
High School Diploma -
Gateway High School
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