Diamond Bates
CICERO,IL
Summary
Results-driven retail and operations professional with experience in front-end operations, personal shopping, warehouse logistics, customer service, employee training, and onboarding. Former Amazon Learning Ambassador with experience supporting new-hire development, operating warehouse equipment, unloading trucks, and maintaining productivity in fast-paced environments. Currently pursuing a business degree at DeVry University.
Targeting Retail Manager, Assistant Store Manager,
Front-End Manager, or Operations Supervisor opportunities.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Walmart Associate
Walmartt
CICERO, IL
09.2020 - Current
- Front-End Associate / Personal Shopper
- Supported daily front-end operations, delivering responsive customer service to enhance shopper satisfaction.
- Assisted customers with questions and concerns, contributing to positive shopping experiences and customer loyalty.
- Fulfill online customer orders by locating merchandise, selecting products, and preparing orders for pickup.
- Maintain order accuracy and attention to detail during product selection and fulfillment.
- Collaborated with coworkers and departments, ensuring smooth store operations and addressing customer needs.
- Adapt to changing priorities while maintaining productivity and service standards.
- Follow company policies, procedures, and workplace safety requirements.
Warehouse Worker
Amazon
Joliet, Illinois
07.2020 - 08.2024
- Learning Ambassador | Warehouse Operations and Customer Service
- Trained and onboarded newly hired employees on workplace procedures, job responsibilities, and operational expectations.
- Guided new team members through role-specific processes and supported their transition into the work environment.
- Collaborated with the hiring team to support new-hire training and employee integration.
- Answered employee questions and provided process guidance to promote understanding and productivity.
- Operated warehouse machinery and equipment in accordance with training and safety procedures.
- Assisted with truck unloading and moved incoming shipments to support receiving and warehouse operations.
- Worked collaboratively in a fast-paced environment to support workflow efficiency and operational goals.
- Followed company standards while performing customer service and warehouse responsibilities.
Education
BBA - Business Management
DeVry University
10.2025 - 10.2026
Skills
- Retail operations, front-end service, customer support, and online order fulfillment
- Employee training, new-hire onboarding, coaching, and team development
- Warehouse operations, inventory movement, receiving, and truck unloading
- Warehouse machinery and equipment operation
- Customer service, issue resolution, and positive customer experiences
- Workflow coordination, cross-functional collaboration, and productivity
- Problem-solving, decision-making, organization, and time management
- Workplace safety, company policies, and standard operating procedures
- Business and management education in progress
Timeline
BBA - Business Management
DeVry University
10.2025 - 10.2026
Walmart Associate
Walmartt
09.2020 - Current
Warehouse Worker
Amazon
07.2020 - 08.2024