Diamond Butts
Clinton Township,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
HR Recruiter
Michigan Consulting Firm
01.2024 - 02.2024
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Collaborated with HR leadership regarding candidate salary determinations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Studied job descriptions and qualifications to determine applicant requirements.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
Call Center Representative
Jma Solutions
08.2022 - 12.2023
- Promptly responded to inquiries and requests from prospective customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Floor Associate
Target
11.2014 - 01.2016
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
sales associate
Body Central
03.2013 - 08.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Event planner helper
Simply Divine Events
01.2013 - 07.2013
- Helped plan weddings, parties, baby showers, etc..
- Enhanced attendee satisfaction by creating immersive environments through thoughtful design elements and engaging activities.
- Maximized sponsor visibility through creative placement of branding materials at various touchpoints throughout the event space.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Corresponded with clients to answer questions and resolve issues.
Gymnastics instructor
Cutting Edge
02.2011 - 04.2011
- Demonstrated advanced gymnastics techniques during instruction to provide clear examples for students to follow.
- Assessed student progress and provided feedback to improve technique and performance.
- Implemented creative warm-up routines that prepared students physically and mentally for challenging workouts while minimizing injury risk.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Enhanced students'' gymnastics skills by providing personalized instruction and feedback.
- Adapted teaching strategies based on individual learner needs, ensuring comprehension of complex movements.
Education
High School Diploma -
Dakota High School
Macomb, MI01.2013
Skills
- Retention Program Development
- Administrative Skills
- Job Offer Development
- New Hire Orientation
- Customer Account Management
- Communicating with clients
- Delivery Tracking
- On-site Execution
- Event Setup and Breakdown
- Schedule Management
- Cash Register Operation
- Strong Communication and Interpersonal Skills
- Problem-solving skills
- Friendly and Helpful
- Complex Problem-Solving
- Listening Skills
Timeline
HR Recruiter
Michigan Consulting Firm
01.2024 - 02.2024
Call Center Representative
Jma Solutions
08.2022 - 12.2023
Sales Floor Associate
Target
11.2014 - 01.2016
sales associate
Body Central
03.2013 - 08.2013
Event planner helper
Simply Divine Events
01.2013 - 07.2013
Gymnastics instructor
Cutting Edge
02.2011 - 04.2011
High School Diploma -
Dakota High School