Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Carter

Norman Park,GA

Summary

Dynamic professional with a proven track record at Trillster Inc, specializing in data entry and customer service support. Expert in medical records management and patient relations, demonstrating exceptional organizational skills and a commitment to maintaining confidentiality. Excelled in enhancing customer satisfaction and streamlining data processes, showcasing both hard and soft skills without compromising on efficiency or compliance.

Overview

4
4
years of professional experience

Work History

Data Entry Reporting Specialist

Trillster Inc
, Remote
04.2022 - 11.2023
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained confidentiality of sensitive information entered into the system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained updated knowledge of industry trends related to data entry operations.

Customer Service Specialist

Adapt Health LLC
, Remote
03.2020 - 02.2022
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Answered incoming customer inquiries regarding product and service information.
  • Responded to customer emails with accurate product and service information.

Office Manager/Nurse Assistant

Dr. Grace Davis
Sylvester, GA
12.2019 - 01.2022
  • Maintained filing system for records, correspondence and other documents.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.

Education

Associate of Science - Nursing

Wiregrass Georgia Technical College
Valdosta, GA
04-2020

Master of Criminal Justice - Criminal Justice

Albany Technical College
Albany, GA
10-2016

High School Diploma -

Colquitt County High School
Moultrie, GA
05-2013

Skills

  • Customer service support
  • Inbound customer service
  • Medical records management
  • Vital sign monitoring
  • Patient relations

Timeline

Data Entry Reporting Specialist

Trillster Inc
04.2022 - 11.2023

Customer Service Specialist

Adapt Health LLC
03.2020 - 02.2022

Office Manager/Nurse Assistant

Dr. Grace Davis
12.2019 - 01.2022

Associate of Science - Nursing

Wiregrass Georgia Technical College

Master of Criminal Justice - Criminal Justice

Albany Technical College

High School Diploma -

Colquitt County High School
Diamond Carter