Diamond Chaney
Palm Coast,FL
Summary
Detail-oriented and dependable professional with experience in customer service, data entry, and administrative support. Skilled in handling customer inquiries, maintaining accurate records, multitasking in fast-paced environments, and providing professional communication through phone, email, and chat support. Strong computer proficiency with the ability to quickly learn new systems and software. Seeking a remote position where excellent organizational and communication skills can contribute to company success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
ABC Contact Solutions
Remote
03.2024 - Current
- Assisted customers with account inquiries, billing questions, and service requests via phone and email
- Resolved customer concerns professionally while maintaining high satisfaction ratings
- Updated customer records and entered accurate information into company databases
- Managed multiple tasks efficiently in a fast-paced remote environment
- Maintained confidentiality and followed company compliance procedures
Residential Instructor
The Learning Tree
Alabama
01.2026 - 02.2026
- Facilitated daily living skills development for residents in structured environment.
- Implemented individualized behavior plans to support resident goals and improve social interactions.
- Oversaw resident progress and communicated observations to multidisciplinary team for enhanced care planning.
- Collaborated with staff to create engaging recreational activities that promote skill-building and teamwork.
Data Entry Specialist
Sunrise Administrative Services
Jacksonville, FL
01.2023 - 02.2024
- Entered and verified large volumes of customer and business data with high accuracy
- Maintained digital filing systems and organized confidential records
- Reviewed documents for errors and corrected discrepancies promptly
- Assisted with scheduling, email correspondence, and administrative support tasks
- Utilized Microsoft Excel and database systems to track information and generate reports
Customer Service Associate
BrightPath Retail Support
Palm Coast, FL
05.2021 - 12.2022
- Delivered exceptional customer service through phone, email, and in-person interactions
- Processed customer orders, returns, and account updates accurately
- Handled high call volumes while maintaining professionalism and efficiency
- Assisted customers with troubleshooting and problem resolution
- Collaborated with team members to improve customer satisfaction and workflow efficiency
Housekeeper
IHG Hotels
Fort Leonard Wood, MO
01.2017 - 03.2021
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Utilized cleaning equipment and chemicals safely, adhering to hotel safety standards.
- Collaborated with team members to ensure efficient housekeeping operations and timely room turnovers.
- Inspected rooms for maintenance issues and reported concerns to management for prompt resolution.
ABA Therapist
Action Behavior Centers
Watauga, TN
02.2013 - 2015
- Supported development of tailored treatment plans to enhance client progress and encourage behavioral improvement.
- Assisted teams in assessing client growth and modifying strategies as needed.
- Documented client interactions and behavioral notes meticulously for future reference.
- Conducted individual therapy sessions using established behavioral analysis methods.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
Skills
- Customer Service
- Data Entry
- Remote Work Communication
- Microsoft Office Suite
- Microsoft Excel
- Email and Chat Support
- Typing and Documentation
- Time Management
- Problem Solving
- Multitasking
- Organizational Skills
- Attention to Detail
- CRM Software
- Administrative Support
- Professional Communication
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Data collection
- Natural environment training
- Functional communication training
- Social skills development
- Time management
- Active listening
- Effective communication
- Computer skills
- Fast learner
- Data entry
- Problem-solving
- Verbal communication
Timeline
Residential Instructor
The Learning Tree
01.2026 - 02.2026
Customer Service Representative
ABC Contact Solutions
03.2024 - Current
Data Entry Specialist
Sunrise Administrative Services
01.2023 - 02.2024
Customer Service Associate
BrightPath Retail Support
05.2021 - 12.2022
Housekeeper
IHG Hotels
01.2017 - 03.2021
ABA Therapist
Action Behavior Centers
02.2013 - 2015
Associate of Science - Health and Human Services
Ultimate Medical Academy