Diamond Chatman
Middletown ,NY
Summary
Meticulous and systematic in organizing, planning and managing daily clerical needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates.
Overview
17
17
years of professional experience
Work History
Administrator Assistant
Goodness Gardens Inc.
Middletown, NY
12.2021 - Current
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Coordinated with pricing agents concerning price adjustments and pricing displays.
- Assisted produce managers with inventory documentation and product ordering.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing email and composing and typing correspondence.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Utilized specialized software applications related to the job role.
- Maintained accurate records of order status changes in database.
- Communicated with vendors to ensure timely delivery of products.
- Trained new employees on how to use the order entry software correctly.
- Conducted data entry tasks including inputting, updating, and organizing information across multiple systems
Brand Ambassador
Ralph Lauren
Central Valley, NY
10.2021 - Current
- Engaged customers through product demonstrations and promotional events.
- Distributed marketing materials to increase brand visibility and awareness.
- Trained new brand ambassadors on product knowledge and engagement techniques.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained an up-to-date knowledge base on current industry developments.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Managed promotional inventory, ensuring availability of materials for events.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Negotiated with event organizers for optimal brand placement and exposure.
Security Supervisor
Securitas Security Services USA
Middletown, New York
03.2019 - 12.2019
- Recommended improvements in security systems and procedures.
- Managed security staff schedules for all shifts.
- Submission of payroll
- Led security team and contributed to on-call shifts.
- Designed security policies, alarm response protocols and access card guidelines.
- Trained new security officers on safety protocols and company standards.
- Provided security team leadership and contributed to on-call duties.
- Hired, trained and managed staff of 5 associates.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecast demands.
- Recorded required data for incident reports and files quickly and accurately.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Analyzed data, creating reports to assist senior management with critical business decisions.
Security Supervisor
Mulligan Security Corp
Manhattan, NY
02.2009 - 03.2019
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Planned meetings and prepped conference rooms
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Supplied key cards and building access to employees and visitors.
- Created PowerPoint presentations used for business development.
- Properly routed agreements, contracts and invoices through the signature process.
- Maintenance of site lock/key systems
- Knowledge of C-CURE and AMAG System
- Monitoring of video surveillance equipment used on the premises (DVTEL / VERINT)
- Designed security policies recommended improvements in security systems and procedures.
- Hired, trained and supervised a staff of 18 associates.
- Submission of payroll.
- Creation of cover sheets and templates for billing.
- Directed and oversaw office personnel activities.
- Processed invoice payments and recorded information in account database.
- Designed security policies, recommended improvements
- Documented and routed business correspondence to manage office paperwork.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Answered and directed incoming calls using multi-line telephone system.
- Revised orders, finalized invoices and created billing logs.
- Created training manual for employees to use as reference guide.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
The Young Women's Leadership
Manhattan, NY06.2007
Skills
- Staffing and scheduling
- C-Cure and AMAG knowledge
- Itrade - POS software knowledge
- OMS System knowledge
- EDI System knowledge
- CCTV surveillance
- Above average computer skills
- Leadership
- Employee supervision
- Administrative tasks
- Contract development and management
- Report generation
- Microsoft Office expertise
- Data entry
- Customer Engagement
- Report Preparation
Timeline
Administrator Assistant
Goodness Gardens Inc.
12.2021 - Current
Brand Ambassador
Ralph Lauren
10.2021 - Current
Security Supervisor
Securitas Security Services USA
03.2019 - 12.2019
Security Supervisor
Mulligan Security Corp
02.2009 - 03.2019
High School Diploma -
The Young Women's Leadership