DIAMOND DAILEY
Charlotte,NC
Summary
An initiative-taking and accomplished Customer Service Representative with more than 10 years’ experience providing quality care, satisfaction, and support to clients. As demonstrated by a stable work history that demonstrates dedication and dependability. The skillset encompasses excellent organizational skills, strong analytical skills, excellent communication skills, and superior conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TD Bank
05.2023 - Current
- Provided exceptional customer support by addressing inquiries and assisting with banking transactions.
- Educated customers on financial products, enhancing their understanding and optimizing their experience.
- Maintained accurate records of customer interactions, ensuring timely follow-ups and resolutions.
- Collaborated with team members to streamline service processes, improving efficiency and customer satisfaction.
- Provided tailored solutions to customer inquiries, enhancing their understanding of financial options.
- Educated customers on product features, empowering them to make informed financial decisions.
Customer Service Representative
Verizon
10.2016 - 05.2023
- Actively listen to customers and provide the best resolution, educate customers about our products and service, build customer relationships while earning their loyalty and trust.
- Effectively using the security and data software while entering confidential information from customers inquiring about their Verizon account.
- Troubleshooting and managing cellular services as well as the business type of accounts with a hardware issue.
- Collaborate with management and outside sales representatives or receivables these marvels and delivery schedules.
- Successfully led key private initiatives resulting in customer satisfaction retention and employment attrition by facilitating information flow between customer service and quality assurance.
Pharmacy Technician
CVS Health
02.2012 - 10.2016
- Reliable and accurate pharmacy technician with a successful record
- Experienced with all HIPAA regulations and familiar with the guidelines and laws that dictate procedures.
- Ensures all prescriptions are packaged up properly before being distributed.
- Providing superior by establishing policies for the pharmaceutical department.
- Improved in contacting physicians regarding prescription problems.
- Submitted weekly purchasing reports to management and maintained a medication inventory.
- Assisted in the training of pharmacy assistants.
Education
Some College (No Degree) - Business Administration And Management
Cape Fear Community College
Wilmington, North Carolina, NC01-2018
Skills
- Technical and Academic, Windows, Microsoft Office, MicrosoftWord, WordPerfect, Excel, Outlook, PowerPoint, Folders, call management, Solid Grammar Skills, Data entry, Client Data Software, Team Leadership, Management Systems and LinkedIn
Timeline
Customer Service Representative
TD Bank
05.2023 - Current
Customer Service Representative
Verizon
10.2016 - 05.2023
Pharmacy Technician
CVS Health
02.2012 - 10.2016
Some College (No Degree) - Business Administration And Management
Cape Fear Community College