Diamond Denson
Riverview
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
25
25
years of professional experience
Work History
Advocacy Intern
ECHO
01.2025 - Current
- Managed database systems effectively, maintaining accurate records of contacts, and other relevant information.
- Served as comprehensive resource for clients, providing details on lawyers and community service arrangements.
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
Website Manager
Dashawn. Llc
03.2013 - Current
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Enhanced user experience by optimizing website layouts and navigation features.
- Developed custom web applications tailored to specific business requirements using HTML/CSS/JavaScript frameworks.
- Assisted in driving lead generation efforts through strategic placement of contact forms, chatbots functionality implementation.
Hairstylist
Self-employeed
04.2000 - 01.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Associate of Science - Counseling
Hillsborough Community College
06.2026
Skills
- Digital Marketing
- SEM strategy development
- Social Media Management
- Content Marketing Strategy
- Communication and writing skills
- Policy analysis
- Issue advocacy
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Case documentation
- Decision-making
- Relationship building
- Patient support
- Clinical assessment
- Documentation skills
- Team building
- Goal setting
- Conflict resolution
- Analytical thinking
- Interpersonal communication
- Adaptability
- Written communication
- Case management
- Motivational interviewing
- Interpersonal skills
- Self motivation
- Client advocacy
Timeline
Advocacy Intern
ECHO
01.2025 - Current
Website Manager
Dashawn. Llc
03.2013 - Current
Hairstylist
Self-employeed
04.2000 - 01.2025
Associate of Science - Counseling
Hillsborough Community College
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