Diamond Diaz
San Antonio,TX
Summary
Experienced with variety of esthetic procedures and techniques. Utilizes knowledge of skincare products and treatments to provide tailored solutions for clients. Strong understanding of client needs and ability to recommend effective skincare regimens.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Marriott
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Operations Supervisor
Landrys Inc.
03.2020 - 10.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Education
Current - Esthetics
Ogel School
San Antonio, TX08.2025
High School Diploma -
Pleasanton
Pleasanton, TX06.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Skincare product knowledge
- Scheduling
- Sales background
- Client Intakes
- Consultations
Certification
- Dermalogica Certificate of Completion Franchise Focus
Timeline
Front Desk Agent
Marriott
05.2024 - Current
Operations Supervisor
Landrys Inc.
03.2020 - 10.2023
Current - Esthetics
Ogel School
High School Diploma -
Pleasanton
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