Diamond Diggs
Capitol Heights,MARYLAND
Summary
Ambitious and experienced in operations management, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager to maximize skills in operations management, inventory and customer service to grow and offer growth with a reputable company.
Overview
3
3
years of professional experience
Work History
General Manager
GoPuff
10.2022 - Current
- Oversee execution of all facility operations and delivery processes for shit, while ensuring that subsequent shifts are setup to succeed.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provide strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Improve key metrics for site including: Staffing levels(Work v Forecast, Shift Fill, Facility performance(PB90, pack times, mispack rates, inventory accuracy) Driver performance(drive times, return times, orders per hour) Customer happiness
Shift Lead
GoPuff
05.2021 - 10.2022
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed and implemented new processes and procedures to streamline operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Ambassador
Amazon
10.2019 - 05.2021
- Onboard hundreds of Amazon employees and train on standard work. Educate new hires on standard operating procedures, provide tours for new hires and train on stow manual and NIKE stations.
- Monitored progress of operations associate and adjusted instructional strategies to meet specific needs more efficiently.
- Assisted in development of individualized learning plans for operations associate success.
- Collaborated with Learning leads and staff to evaluate program success and alignment with student needs.
Education
Computer Science
Coppin State University
Baltimore, MD2024
Skills
- Teradata Database
- Menu Planning
- Stata
- Program Development
- Risk Management
- Market Analysis
- Staff Development
- Food Preparation and Safety
Affiliations
DC DIVAS WFA PRO FOOTBALL
Timeline
General Manager
GoPuff
10.2022 - Current
Shift Lead
GoPuff
05.2021 - 10.2022
Ambassador
Amazon
10.2019 - 05.2021
Computer Science
Coppin State University
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