Diamond Dixon
Hartsville
Summary
Compassionate Call Taker experienced in supporting individuals during life-threatening and challenging situations. Delivered positive outcomes through strong interpersonal skills, adaptability, and a commitment to organizational excellence. Focused on embracing new challenges while maintaining high performance under pressure.
Overview
12
12
years of professional experience
Work History
Fedex Ground Driver Manager
Widespread LLC
Myrtle Beach
09.2021 - Current
- Managed route planning to optimize delivery efficiency and minimize delays.
- Operated delivery vehicles to ensure timely transport of goods.
- Conducted pre-trip inspections for safety and compliance standards.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Communicated with dispatch regarding changes in schedule or delivery issues.
- Loaded and unloaded cargo from delivery vehicles at designated locations. from trucks in a safe manner.
- Loaded and unloaded cargo from delivery vehicles at designated locations. from trucks in a safe manner.
- Received feedback from customers about their satisfaction with services provided.
- Maintained accurate log books according to DOT regulations.
Medical transporter/ Dipatcher
Medic Of South Carolina
Florence
09.2017 - 09.2021
- Transported patients safely to and from medical facilities using company vehicles.
- Assisted medical staff in loading and unloading patients from transport vehicles.
- Provided compassionate support to patients during transport to ensure comfort and security.
- Communicated effectively with healthcare teams regarding patient needs and conditions.
- Adhered to all safety protocols during patient transport and vehicle operation.
- Maintained cleanliness and organization of transport vehicles for safety compliance.
- Collaborated with dispatch personnel to coordinate timely transportation schedules.
- Responded quickly and calmly in emergency situations.
- Demonstrated excellent customer service skills when interacting with patients and their families.
Telecommunicator I
Darlington County E-911
Darlington
10.2014 - 09.2017
- Operated multi-line phone systems to manage emergency calls efficiently.
- Coordinated communication between first responders and dispatchers during emergencies.
- Answered administration and 911 lines; handled call taking, radio transmissions, data entry, and mapping; ensured accuracy through attention to detail and effective use of ten codes and the phonetic alphabet.
- Maintained accurate logs of calls and incidents for record-keeping purposes.
- Facilitated communication with Abby Brewer regarding inquiries.
Cashier
Mcdonald's
Florence
06.2014 - 08.2014
- Provided customer support for inquiries, processed money transactions, took orders, stocked merchandise, and performed janitorial duties.
- Reached out to Regina at (843) 667-9887 for assistance.
- Assisted customers with menu selections and special requests.
- Guided customers with menu selections and accommodated special requests.
- Ensured cleanliness and organization of workstations and dining areas for optimal customer experience.
Education
High School Diploma -
Hartsville High School
HartsvilleCriminal Justice -
Florence-Darlington Technical College
Florence, United StatesSkills
- Emergency response coordination
- Emergency response procedures
- Prehospital trauma life support
- Emergency management
- Incident reporting
- Incident report writing
- Documentation and reporting
- Data entry accuracy
- Data entry
- Computer-aided dispatching
- Computer experience
- Dependable and responsible communication usage
- Multi-line phone operation
- Call prioritization
- Route optimization
- Compliance adherence
- Documentation
- Complete official forms
- Safety protocols
- Medical terminology
- Police Code Understanding
- Situational awareness
- Information dissemination
- Strong Communication
- Effective communication
- Team collaboration
- Teamwork
- Coaching and mentoring
- Organizational skills
- Multitasking ability
- Time management
- Adaptability and flexibility
- Stress management
- Calm under pressure
- Stress tolerance
- Problem-solving skills
- Problem solving
- Conflict resolution
- Attention to detail
- Accuracy and precision
- Tact and diplomacy
- Patience and calmness
- Data entry
- Quick learner
- Flexible schedule
- Team building
- Active listening
- Emergency response procedures
- Incident report writing
- Active listening
- Tact and diplomacy
- Medical terminology
- Law enforcement liaison
- Document calls
- Safety protocols
- Information dissemination
- Dependable and responsible
- Rapid decision making
- Computer-aided dispatching
- Documentation and reporting
- Team building
- Flexible schedule
- Emergency response
Accomplishments
Associates in Criminal Justice, 08/01/14 - Present, College Degree
Hobbies and Interests
- Reading
- Writing
- Helping others
- Volunteering at Habitat For Humanity
- Traveling
- Walking
- Blogging
- Giving advice
- Being a parent
- Singing
Languages
Language, Full Professional Proficiency
Timeline
Fedex Ground Driver Manager
Widespread LLC
09.2021 - Current
Medical transporter/ Dipatcher
Medic Of South Carolina
09.2017 - 09.2021
Telecommunicator I
Darlington County E-911
10.2014 - 09.2017
Cashier
Mcdonald's
06.2014 - 08.2014
High School Diploma -
Hartsville High School
Criminal Justice -
Florence-Darlington Technical College