Diamond Dozier
Grand Prairie,TX
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Astute. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
Work History
Security Officer
Marksman Services Company
02.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Directed guests around building and answered accessibility questions.
Call Center Representative
Conduent Call Center
06.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Produce Stocker
Walmart
12.2022 - 06.2023
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Warehouse Worker
Amazon
05.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriate Consistently lifted materials weighing as much as 100 pounds.
Education
High School Diploma -
David W Carter
Dallas, TX03.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Problem-solving skills
- Customer Support
- Cleaning and Organizing
Timeline
Security Officer
Marksman Services Company
02.2024 - 08.2024
Call Center Representative
Conduent Call Center
06.2023 - 03.2024
Produce Stocker
Walmart
12.2022 - 06.2023
Warehouse Worker
Amazon
05.2022 - 10.2022
High School Diploma -
David W Carter
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