Diamond Drake
Milner,Georgia
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Dialysis Care Center
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
Phlebotomist
Parachute Plasma
02.2024 - 06.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Patient Care Technician
DaVita
10.2022 - 02.2024
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Supported facility-wide initiatives aimed at improving quality of care for all patients receiving dialysis services within the organization.
- Assisted in the training and onboarding of newly hired Dialysis Patient Care Technicians to maintain a high standard of care across the team.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Contributed to higher patient satisfaction levels by addressing concerns quickly, professionally, and empathetically.
- Maintained compliance with federal regulations governing dialysis facilities by staying current on industry updates and implementing necessary changes promptly.
- Performed routine quality control and safety checks on all equipment.
Revenue Cycle Manager
Zoe Pediatrics
01.2020 - 10.2022
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
Education
High School Diploma -
Upson-Lee High School
Thomaston, GA05.2016
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Specimen Collection
- Phlebotomy Techniques
- Blood Glucose Monitoring
- Feeding Assistance
- Patient Services
- Emergency Response
- Patient Education
- Data Collection
- EKG Interpretation
- Clinical Training
- Information Protection
- Infection prevention
- Medical Equipment Operation
- Sterilization techniques
- IV Insertion
- Qualified in patient transport
- High level of autonomy
- Medical Laboratory Procedures
- Time Management
Timeline
Patient Care Technician
Dialysis Care Center
06.2024 - Current
Phlebotomist
Parachute Plasma
02.2024 - 06.2024
Patient Care Technician
DaVita
10.2022 - 02.2024
Revenue Cycle Manager
Zoe Pediatrics
01.2020 - 10.2022
High School Diploma -
Upson-Lee High School
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