DIAMOND ELLIOTT
Odenton,USA
Summary
Business Systems Analyst focused in healthcare technology with a strong track record in requirements gathering, process optimization, and stakeholder collaboration. Translates complex business needs into actionable documentation and supports product enhancements, resulting in improved operational efficiency and client outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Implementation Specialist
United Health Group, Optum
10.2021 - 01.2026
- Managed multiple implementation workstreams simultaneously while tracking milestones, dependencies, and risks through Jira and Agile methodologies.
- Partnered with internal team including product managers, implementation consultants, engineering teams, and business stakeholders to gather requirements for healthcare technology solutions.
- Collaborated with internal and external stakeholders to ensure successful product adoption and client onboarding.
- Translated business requirements into functional documentation, user stories, workflows, and process improvements supporting product delivery.
- Identified operational gaps and recommended process improvements for product enhancements based on client feedback and performance metrics.
- Developed SOPs, workflow documentation, implementation guides, and training materials to facilitate knowledge transfer for internal teams and clients.
- Worked closely with analytics teams to improve reporting accuracy and business intelligence dashboards.
Business Analyst
Keystone health
06.2019 - 10.2021
- Presented complex analysis as clear, actionable insights and recommendations during operational reviews, facilitating informed decision-making for operational leaders and senior management.
- Collaborated with internal stakeholders and external vendor leaders to analyze demand drivers, aligning workforce plans with future needs to ensure resource optimization.
- Developed tools and models including segmentation, dashboards, data visualizations, decision aids, business case analysis, and KPI reports to enhance asset usage and compliance, resulting in improved inventory accuracy and financial outcomes.
- Developed tools and models including segmentation, dashboards, data visualizations, decision aids, business case analysis, and KPI reports to enhance asset usage and compliance, resulting in improved inventory accuracy.
- Built and implemented workflows for data mapping, reconciliation, normalization, and compliance validation, ensuring data integrity and regulatory adherence.
- Collaborated on healthcare technology initiatives to support payer operations, care management, and medication workflows, driving alignment with organizational objectives.
- Analyzed healthcare data related to claims, eligibility, provider, and patient information in various systems.
Education
Master of Science - Biology
Eastern Illinois University
Charleston, IL05-2020
Bachelor of Science - Biology
Point Park University
Pittsburgh, PA04-2017
Skills
- Requirements Gathering
- User Stories
- Product Documentation
- Healthcare analytics
- Product Operations
- Product Enhancement
- Process Improvement
- Workflow Analysis
- Business Process Mapping
- Lifecycle support
- Stakeholder Management
- Jira
- Confluence
- SQL
- Excel, PowerPoint
- Medicaid, Medicare
Projects
- Supported implementation and enhancement of enterprise healthcare technology solutions serving providers and payer organizations.
- Participated in Agile ceremonies including sprint planning, backlog refinement, and user acceptance testing.
- Collaborated with cross-functional teams to improve workflows and optimize product functionality.
- Developed business requirements, workflow diagrams, SOPs, and implementation documentation.
- Supported production releases and post-implementation stabilization activities.
- Leveraged SQL and reporting tools to analyze data and support product decisions.
Certification
- COMPTIA Data -- In training
- PL-300 --- In progress
Timeline
Implementation Specialist
United Health Group, Optum
10.2021 - 01.2026
Business Analyst
Keystone health
06.2019 - 10.2021
Master of Science - Biology
Eastern Illinois University
Bachelor of Science - Biology
Point Park University