Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Evans

Detroit

Summary

To obtain employment in Customer Service

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.

Overview

21
21
years of professional experience

Work History

HOME CHILDCARE
  • CHART ALL THE CHILD’S BEHAVIOR
  • CHART WHEN THE CHILD EAT, SLEEP AND USE RESTROOM
  • ENSURE THAT SAFTY PRACTICES ARE BEING USED AT ALL TIMES
  • ENSURE THAT THE PARENTS ROUTINES THAT ARE PUT INTO PLACE AT HOME IS THE SAME PATTERN FOLLOWED THROUGH ON A DAY TO DAY BASIS
  • MAINTAIN OPEN COMMUNICATION WITH PARENTS IN REGARDS TO CHILDREN’S DEVELOPMENT AND BEHAVIORAL

Resident Support Advocate

Neighborhood Legal Services
09.2022 - Current
  • Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
  • Assist and support residents
  • Advocate for residents rights
  • Maintain order and upkeep of the building
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.

Call Center Representative

Concentrix
01.2021 - 07.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Documented and detailed calls and complaints using call center's CRM database.

Customer Service Representative

Forman Mills
10.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

CASHIER

WAL-MART
08.2014 - 11.2014
  • CASHIER
  • STOCK
  • CUSTOMER SERVICE

CASHIER

FAMILY DOLLAR
04.2010 - 02.2013
  • STOCK
  • ASSISTED STORE MANAGER WITH DAILY FUNCTIONS TO UPHOLD PROPER INVENTORY AND STORE STANDARDS
  • MADE SURE ALL CUSTOMERS WERE SATISFIED
  • RECOVERY
  • CASH REGISTER

CUSTOMER SERVICE REPRESENTATIVE

ADVANCE CUSTOMER SERVICE
08.2011 - 01.2012
  • INBOUND/OUTBOUND CALL CENTER REPRESENTATIVE
  • SALES SPECIALIST OF EXTENDED WARRANTIES AND EXTENDED SERVICE PLANS

CASHIER

WENDY’S
02.2005 - 08.2006
  • PROVIDED THE BEST CUSTOMER SERVICE
  • OBTAINED CUSTOMERS ORDER IN A TIMELY MANNER
  • WORKED WITH THE CASH REGISTER AS WELL AS MONEY

Education

Diploma - General Studies

Lifeskills High School
06.2009

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Management

Timeline

Resident Support Advocate

Neighborhood Legal Services
09.2022 - Current

Call Center Representative

Concentrix
01.2021 - 07.2022

Customer Service Representative

Forman Mills
10.2019 - 03.2020

CASHIER

WAL-MART
08.2014 - 11.2014

CUSTOMER SERVICE REPRESENTATIVE

ADVANCE CUSTOMER SERVICE
08.2011 - 01.2012

CASHIER

FAMILY DOLLAR
04.2010 - 02.2013

CASHIER

WENDY’S
02.2005 - 08.2006

HOME CHILDCARE

Diploma - General Studies

Lifeskills High School