Diamond Finch
Madison
Summary
Dynamic professional with extensive experience in customer service and scheduling. Proven ability to resolve conflicts and enhance patient satisfaction through effective communication and attention to detail. Skilled in appointment scheduling and medical terminology, consistently ensuring efficient operations and compliance with regulations.
Overview
13
13
years of professional experience
Work History
Bartender
Suite Twelve25
Nashville
03.2022 - 04.2025
- Mixed cocktails and served drinks with precision
- Trained and mentored new bartenders on procedures
- Managed bar inventory and restocked supplies efficiently
- Maintained cleanliness and organization of the bar area
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Created and updated drink menus as needed
- Ensured compliance with health and safety regulations
- Performed opening and closing duties including restocking supplies.
Surgery Scheduler
Vanderbilt Medical Center
Nashville
06.2024 - 02.2025
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Monitored and updated patient records in the electronic medical record system.
Front Desk Medical Receptionist
Heritage Medical Associates
Nashville
12.2022 - 06.2024
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients and verified insurance information.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
Customer Service Representative
Skin Solutions Dermatology
Franklin
09.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Update demographic information and insurance verification.
- Submit messages to providers regarding medication refills and questions about prep for services and surgeries.
- Schedule, reschedule, and cancel surgeries, skin appointments, and cosmetic procedures.
- Collect deposits for cosmetic procedures and advise patients of co-payment amounts.
Payment Services Representative
Aramark
Nashville
02.2021 - 04.2021
- Assisted customers with inquiries related to payment processing.
- Collaborated with team members to resolve payment discrepancies efficiently.
- Monitored system performance and reported issues to management promptly.
- Unlock and reset employee payroll accounts
- Performed routine maintenance of accounts receivable systems and databases.
Hairstylist
Giggles and Glam
Hendersonville
01.2020 - 12.2020
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Managed cash register transactions during checkout process.
- Applied highlights, lowlights or other coloring techniques.
- Tracked inventory of supplies used for styling services.
- Used curlers, rollers and curling irons to press and curl hair.
- Performed facials, pedicures and manicures
Customer Service Representative
Automated Health Systems Inc.
Nashville
05.2016 - 09.2020
- Answered customer inquiries and provided accurate information regarding their Medicaid insurance or application.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet members/applicants needs.
Event Coordinator
Gaylord Opryland
Nashville
10.2012 - 01.2014
- Assisting customers with tickets, parkas, and monitoring event spaces.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Education
Esthetician Certificate - Esthetics
Paul Mitchell The School
Hendersonville, TN11-2021
Cosmetology License - Cosmetology
Genesis Career College
Nashville, TN03-2016
High School Diploma -
Stratford High School
Nashville, TN05-2014
Skills
- Hospitality and accommodation
- Marketing and sales experience
- Appointment scheduling efficiency
- Multitasking proficiency
- Waxing and hair removal
- Makeup application
- Eyelash extension application
- Medical terminology
- Scheduling
- Inbound and outbound calling
- Calm demeanor
- Active listening
- Conflict resolution
- Skin analysis
- Facial treatments
- Problem solving
- Effective communication
- Attention to detail
Timeline
Surgery Scheduler
Vanderbilt Medical Center
06.2024 - 02.2025
Front Desk Medical Receptionist
Heritage Medical Associates
12.2022 - 06.2024
Bartender
Suite Twelve25
03.2022 - 04.2025
Customer Service Representative
Skin Solutions Dermatology
09.2021 - 04.2022
Payment Services Representative
Aramark
02.2021 - 04.2021
Hairstylist
Giggles and Glam
01.2020 - 12.2020
Customer Service Representative
Automated Health Systems Inc.
05.2016 - 09.2020
Event Coordinator
Gaylord Opryland
10.2012 - 01.2014
Esthetician Certificate - Esthetics
Paul Mitchell The School
Cosmetology License - Cosmetology
Genesis Career College
High School Diploma -
Stratford High School