Diamond Floyd
Baltimore,MD
Summary
Dedicated customer service representative with a focus on complaint resolution and transaction efficiency. Expertise in coordinating services and managing customer relationships, contributing to enhanced guest satisfaction and streamlined operations.
Overview
11
11
years of professional experience
Work History
Lead Caesar Rewards Rep
Horseshoe Casino Baltimore
Baltimore, MD
08.2023 - 04.2026
- Assisted guests with inquiries and provided information about casino services.
- Processed transactions efficiently at the gaming and customer service counters.
- Resolved guest complaints promptly to ensure a positive experience at the casino.
Admitting Specialist
University of Maryland Medical Center
Baltimore, MD
12.2019 - 09.2024
- Verified patient information and insurance details for accurate admissions.
- Coordinated the scheduling of appointments and admissions for incoming patients.
- Assisted patients with completing necessary forms and documentation.
Truck Service Advisor
Travel Center of America
Baltimore, MD
02.2015 - 12.2019
- Coordinated service appointments and managed customer expectations effectively.
- Assisted customers with service inquiries and maintenance recommendations.
- Utilized service management software to track work orders and customer history.
- Collaborated with technicians to ensure accurate service delivery and communication.
Education
High School Diploma -
Doris M Johnson
Baltimore, MD06-2010
Skills
- Customer service
- Transaction processing
- Complaint resolution
- Appointment scheduling
- Patient verification
- Customer relationship management
- Organization & Planning
- Detail Oriented
Timeline
Lead Caesar Rewards Rep
Horseshoe Casino Baltimore
08.2023 - 04.2026
Admitting Specialist
University of Maryland Medical Center
12.2019 - 09.2024
Truck Service Advisor
Travel Center of America
02.2015 - 12.2019
High School Diploma -
Doris M Johnson