Diamond Francis
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Verizon
10.2021 - 01.2024
- Resolving device issues using troubleshooting techniques
- Providing clear and concise information
- Help drive sales by offering products and services that will improve the customer's wireless experience
- Provide excellent customer service.
Picker
Amazon
02.2019 - 08.2021
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service
Target
04.2016 - 01.2019
- Ensure quality and freshness of all items chosen
- Read directions from customers in notes section
- Process order through the POS system follow policies and procedures
- Scan and bag orders on the go while following bagging standards
- Load order into customers vehicle
- Maintain organization and cleanliness of staging areas and equipment
- Perform required opening and closing procedures
- Assist in training new ecommerce clerks
- Meet/exceed productivity standards.
Education
No Degree - Law Enforcement Investigation And Interviewing
Lone Star College System
Humble, TXHigh School Diploma -
Andy Dekaney High School
Houston, TX05.2018
Skills
- Communication
- Teamwork
- Adaptability
- Self-motivation
- Critical Thinking
- Problem-Solving
- Flexibility
- Time management
- Quality Control
- Active Listening
- System Implementation
- Customer Service
- Consultative Sales
- Data Entry
- Product Knowledge
Timeline
Customer Service Representative
Verizon
10.2021 - 01.2024
Picker
Amazon
02.2019 - 08.2021
Customer Service
Target
04.2016 - 01.2019
No Degree - Law Enforcement Investigation And Interviewing
Lone Star College System
High School Diploma -
Andy Dekaney High School