Diamond Frazier
Pompano Beach,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and office management. Proven ability to enhance team productivity and maintain accurate financial records. Skilled in data entry and clear communication, ensuring exceptional client satisfaction and efficient operations. Committed to delivering quality service and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Boynton Beach, FL
07.2022 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Delivery Driver
AMLO Logistics
Deerfield Beach, FL
07.2021 - 07.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Office Manager
Massey Services
Doral, FL
04.2020 - 06.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Office Manager
Cutting Edge Industries
Pompano Beach, FL
01.2017 - 02.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Bachelor of Arts - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL12-2016
High School Diploma -
Pompano Beach High School
Pompano Beach, FL05-2013
Skills
- Safety awareness
- Weather tolerance
- Administrative support
- Scheduling and calendar management
- Document management
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
Timeline
Mail Carrier
United States Postal Service, USPS
07.2022 - Current
Delivery Driver
AMLO Logistics
07.2021 - 07.2022
Office Manager
Massey Services
04.2020 - 06.2021
Office Manager
Cutting Edge Industries
01.2017 - 02.2021
Bachelor of Arts - Criminal Justice
Florida Agricultural And Mechanical University
High School Diploma -
Pompano Beach High School