DIAMOND GILBERT
Lawrenceville,GA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Maintains highest standards of ethics, and professionalism.
Overview
3
3
years of professional experience
Work History
Patient Services Coordinator
Atlanta Women’s Health Group
2021.01 - 2023.06
- Front Office Provide clerical support to the medical team and to other patient service personnel as indicated
- Answer telephones, take referrals, and transfer calls to appropriate person
- Schedule appointments and contact patients about upcoming appointments
- Maintain medical records
- Activate and inactivate call-forwarding system for the answering system
- Receive and relay messages to appropriate office personnel
- Greet patients
- General clerical work
Front Desk Agent
Staybridge Suites
2020.05 - 2021.01
- Creating and maintaining a unique guest experience, executing on brand standards, guest relations and IHG
- Rewards
- Check in guests and ensure quality guest experience
- Maintains accurate records including cash flow
- Working as a team to ensure guests feel valued and are provided the highest level of customer service
- Respond to guest complaints or concerns in a prompt and professional manner
- Handles confidential information with a high degree of integrity
- Answers and routes calls as appropriate; takes guest messages with accuracy, and handle any fax needs.
Truly Living Well
2022.07
- Served low income, homeless, and minority populations facing food insecurity
- 2 Assisted with garden responsibilities
SafeRide America
2022.07
- Provided driving services for patient, disabled, and at-risk populations
- Drove individuals safely to their point of destination.
New Life Church & Community Center
2022.07
- Served marginalized populations including low income, minorities, and homelessness
- Sorting and distributing clothes and shoes.
Education
Bachelor’s - Interdisciplinary Studies: Health Sciences
Georgia State University
Skills
- Microsoft Word, Excel, PowerPoint, and QuickBooks.
- General computer skills and ability to learn new computer programs and applications quickly.
- Clinic Administration
- Patient Records Gathering
- Payment Collection
- Critical thinking
- Insurance Form Processing
- Benefits Explanations
- Medical Histories and Vital Statistics
- Clinical Data Entry
- Patient Care and Confidentiality
Timeline
Truly Living Well
2022.07
SafeRide America
2022.07
New Life Church & Community Center
2022.07
Patient Services Coordinator
Atlanta Women’s Health Group
2021.01 - 2023.06
Front Desk Agent
Staybridge Suites
2020.05 - 2021.01
Bachelor’s - Interdisciplinary Studies: Health Sciences
Georgia State University
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