Madison Durfer
Dorchester,MA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Dedham Consultation Center
05.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Ran Transcranial Magnetic Stimulation (TMS) sessions.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
Juice Bar Barista
Revive & Co.
06.2022 - 08.2023
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service at the juice bar.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Marketing Intern
Linkmate
05.2022 - 08.2022
- Assisted in creating written, video, and image content for marketing channels.
- Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
- Contributed to mock-ups, email campaigns, and social media content related to addressing mental health concerns and disparities.
- Enhanced social media engagement through regular posting and audience interaction.
Pet Sitter/Dog Walker
Comfy Cozy Pet Sitting
08.2021 - 08.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Hospital Entry Screener
Beth Israel Deaconess Hospital-Milton
09.2020 - 07.2021
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Worked flexible hours, night, weekend, and holiday shifts.
- Disinfected tools, equipment, and surfaces between patients.
- Provided information and direction to all patients, staff and families.
- Made sure all COVID-19 safety protocols were followed by staff and patients.
Education
Bachelor of Science - Health Studies, Minor in Management
Bridgewater State University
Bridgewater, MA12.2022
High School Diploma -
Milton High School
Milton, MA06.2018
Skills
- Healthcare Systems Knowledge
- Patient confidentiality
- Customer Service
- HIPAA Compliance
- Team Leadership
- Medical Terminology
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
- Canva
- Slack
- Microsoft Excel
Certification
- CPR/First Aid/AED Certified.
- Certified Transcranial Magnetic Stimulation Operator.
Timeline
Patient Services Coordinator
Dedham Consultation Center
05.2023 - Current
Juice Bar Barista
Revive & Co.
06.2022 - 08.2023
Marketing Intern
Linkmate
05.2022 - 08.2022
Pet Sitter/Dog Walker
Comfy Cozy Pet Sitting
08.2021 - 08.2022
Hospital Entry Screener
Beth Israel Deaconess Hospital-Milton
09.2020 - 07.2021
Bachelor of Science - Health Studies, Minor in Management
Bridgewater State University
High School Diploma -
Milton High School