Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diamond Gregory

Garland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

New York Life Insurance Co
Garland
06.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative

Chewy remote
Garland
05.2022 - 06.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Shift Manager

RaceTrac
Garland
04.2021 - 05.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Resolved conflicts between staff members in a professional manner.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Skyline High School
Dallas, TX
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Product knowledge
  • Administrative support
  • Customer relationship management
  • Process improvement
  • Attention to detail
  • Active listening
  • Problem solving
  • MS office
  • Brand advocacy
  • Cross-functional collaboration
  • Call metrics
  • Report transcription
  • Customer account management
  • Opening and closing accounts
  • Proofreading

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Customer Service Representative

New York Life Insurance Co
06.2023 - Current

Customer Service Representative

Chewy remote
05.2022 - 06.2023

Shift Manager

RaceTrac
04.2021 - 05.2022

High School Diploma -

Skyline High School
Diamond Gregory