Diamond Griffin
Columbus,GA
Summary
Detail-oriented professional with a proven track record in remote technical support, customer service, and data management. Previously employed with FEMA and TTEC. bring strong problem-solving skills, data entry expertise, and proficiency in Microsoft Office and remote collaboration tools. Eager to leverage my adaptability and technical acumen in a work-from-home computer-based role.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
FEMA
02.2025 - 05.2026
- Assisted customers by phone and email with disaster assistance inquiries.
- Maintained accurate records while handling confidential information.
- Resolved customer concerns with professionalism and empathy.
- Navigated multiple computer systems while meeting productivity and quality goals.
- Worked independently in a fast-paced remote environment.
- Provided timely assistance to customers via phone, email, and chat, ensuring effective communication and resolution.
- Resolved customer inquiries related to disaster relief programs, demonstrating comprehensive knowledge of FEMA services.
- Documented customer interactions accurately in CRM system, enhancing data integrity and reporting efficiency.
Customer Service Representative
Afiniti
07.2025 - 03.2026
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved inquiries using CRM software, ensuring accurate information delivery to clients.
- Developed strong product knowledge to assist customers with detailed service inquiries.
- Collaborated with team members to enhance workflow efficiency and customer satisfaction metrics.
- Managed high-volume calls while maintaining professionalism and empathy in every interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Sagility
10.2019 - 04.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Assisted in troubleshooting technical issues, enhancing user experience and product functionality.
- Documented customer interactions accurately, maintaining detailed records for future reference and analysis.
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
- Managed escalated customer complaints promptly, demonstrating conflict resolution and problem-solving skills.
- Analyzed customer feedback trends to identify areas for service enhancement and operational efficiencies.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Carver High School
Columbus, GA05.2021
Skills
- Customer Service
- Communication
- Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Gmail)
- Phone & Chat Support
- Problem Solving
- Active Listening
- Time Management
- Multitasking
- Attention to Detail
- Typing
- Email Management
- Calendar Management
- Documentation & Record Keeping
- Conflict Resolution
- Team Collaboration
- Professional Phone Etiquette
- Organization
- Adaptability
- Fast Learner
- Reliable
- Computer Proficiency
Accomplishments
- Successfully handled a high volume of customer inquiries while maintaining a professional and positive attitude.
- Consistently met and exceeded performance and productivity goals in fast-paced remote work environments.
- Achieved high customer satisfaction by resolving issues accurately and efficiently.
- Processed sensitive customer information with accuracy while maintaining confidentiality.
- Demonstrated strong multitasking skills by managing phone, chat, email, and data entry tasks simultaneously.
- Maintained excellent attendance, reliability, and time management while working independently.
- Quickly learned new software systems, company policies, and procedures with minimal supervision.
- Reduced customer wait times by providing efficient problem resolution and first-call solutions.
- Collaborated effectively with team members and supervisors to improve workflow and customer experience.
- Recognized for professionalism, communication skills, and delivering quality customer service.
Languages
English
Full Professional
Timeline
Customer Service Representative
Afiniti
07.2025 - 03.2026
Customer Support Representative
FEMA
02.2025 - 05.2026
Customer Service Representative
Sagility
10.2019 - 04.2021
High School Diploma -
Carver High School