Diamond Hale-Jennings
Lawrenceville,GA
Summary
Dynamic and results-oriented professional with a proven track record at CarMax, adept in customer relationship management and problem-solving. Excelled in enhancing customer experiences and meeting company metrics through strategic planning and team leadership. Skilled in utilizing Salesforce CRM and Order Entry in Citrix, demonstrating exceptional attention to detail and clear communication.
Overview
5
5
years of professional experience
Work History
Sales Customer Experience Consultant (Hybrid)
CarMax
09.2023 - Current
- Managed customer relationships through inbound and outbound calls, emails, and web leads utilizing Salesforce (CRM) daily.
- Provided ongoing support to customers post-sale to ensure they were happy with their purchases and received an iconic experience.
- Made customer-tailored recommendations after discovering customer's needs and wants.
- Ran finance applications with customers, transferred vehicles, and set appointments utilizing Salesforce(CRM) and Order Entry(Citrix Ignition Key).
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Mojitos Cuban Bistro
02.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Spin Art Instructor/Shift Leader
Spin Art Atlanta
05.2020 - 02.2022
- Kept track of paint and utensil inventory to ensure clients were provided with the necessary tools to complete their paintings.
- Performed paint demos, facilitated group sessions, and provided one-on-one support.
- Maintained a flexible schedule to assist with business needs such as answering calls and emails outside and during my regular scheduled shift.
- Handled cash and card transactions utilizing the Clover system.
- Onboarded and trained new employees.
Host/Cashier/ Cashier Trainer
Juicy Crab
10.2019 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, informed customers of accurate wait times, and seated guests.
- Prepared customer drinks and bagged their food orders
- Trained new employees on cashier and host duties
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Managerial Sciences -
Georgia State University
Atlanta, GAHigh School Diploma -
Dacula High School
Dacula, GA05.2016
Skills
- Problem-Solving
- Issue Resolution
- Attention to Detail
- Team Leadership & Development
- Customer Relationship Management
- Integrity
- Self-motivated
- Reliable
- Clear communication
- Independent
Timeline
Sales Customer Experience Consultant (Hybrid)
CarMax
09.2023 - Current
Server
Mojitos Cuban Bistro
02.2022 - 09.2023
Spin Art Instructor/Shift Leader
Spin Art Atlanta
05.2020 - 02.2022
Host/Cashier/ Cashier Trainer
Juicy Crab
10.2019 - 01.2021
Managerial Sciences -
Georgia State University
High School Diploma -
Dacula High School