Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Cashier
DIAMOND HEARN

DIAMOND HEARN

Southaven,MS

Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Clarvida
08.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues

Front Desk Specialist

Home Assistance LLC
11.2021 - 02.2023
  • Responsible for first-line customer service retention
  • Performed administrative duties: scheduling, insurance verification, working with outside vendors, and hand-on patient care (checking vitals)
  • Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse
  • Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay
  • Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates
  • Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly

Bookseller

Books A Million
04.2021 - 11.2021
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback
  • Assisted customers with locating books and other materials in store
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles
  • Provided exceptional customer service through active listening, addressing concerns promptly and professionally
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers
  • Established strong relationships with customers to encourage repeat business
  • Restocked shelves and kept store displays attractive and organized to drive sales

Cashier

Taco Bell
08.2018 - 12.2018
  • Greeted customers entering the store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Restocked and organized merchandise in front lanes
  • Assisted customers with returns, refunds and resolving transaction issues
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty

Education

Pharmacy Technician Program - Certificate

SuperiorCare Medical Academy
Southaven, MS
05.2022

Major - Exercise Science

Arkansas State University
Jonesboro, AR
05.2021

High School Diploma -

Southaven High School
Southaven, MS
05.2019

Skills

  • Multitasking
  • Communication
  • Client Relations
  • Work ethic
  • Deadline-oriented
  • Appointment Scheduling
  • Dedicated Team Player
  • Customer Service
  • Prioritization

Personal Information

Title: Administrative Assistant

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Clarvida
08.2023 - Current

Front Desk Specialist

Home Assistance LLC
11.2021 - 02.2023

Bookseller

Books A Million
04.2021 - 11.2021

Cashier

Taco Bell
08.2018 - 12.2018

Pharmacy Technician Program - Certificate

SuperiorCare Medical Academy

High School Diploma -

Southaven High School

Major - Exercise Science

Arkansas State University

Similar Profiles

CREATE PROFILE
DIAMOND HEARN