Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Ingram

North Bend,PA

Summary

A dedicated team player who consistently supports group efforts to meet critical deadlines. Possessing a keen attention to detail and strong organizational skills, I demonstrate the ability to effectively manage multiple projects concurrently with a high degree of accuracy. Reliable and organized, I excel in managing numerous priorities with a positive demeanor. I am open to assuming additional responsibilities in order to contribute to the achievement of team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Relation Specialist

The Hartford
01.2024 - Current
  • Provide exceptional customer service, handle customer inquiries regarding disability and benefits, promote digital self-service, and handle intakes for various types of leave.

Special Handling / Complaint Specialist

Above Lending
04.2021 - 10.2023
  • Demonstrated strong time management and leadership skills, training new hires across various operation teams
  • Analyze risk, adhere to underwriting standards, and aid with audits on internal controls
  • Respond to customer inquiries by asking open-ended questions and provide timely support by tracking issues and communicating resolutions to end users.

Solution Specialist III

JSCFCU
04.2016 - 04.2021
  • Demonstrated excellent customer service including follow-up calls, both incoming and outgoing calls, opening loans, certificates, and IRAs as well as ensuring compliance with BSA, CIP, and OFAC.

Teller

Chase
03.2015 - 04.2016
  • Ensured compliance with updates and provided supplies for personal bankers
  • Developed strong client relationships and handled transactional, operational, and customer support tasks using knowledge of bank procedures and products.

Education

Prepare Data for Exploration -

Coursera
04.2024

Process Data from Dirty to Clean -

Coursera
04.2024

Foundation: Data, Data, Everywhere -

Coursera
03.2024

Ask Questions to Make Data-Driven Decisions -

Coursera
03.2024

High School Diploma -

McKinney High School
McKinney, TX
06.2010

Skills

  • Time management
  • Google Suite
  • Paperwork Processing
  • Research and due diligence
  • Credit Bureau Dispute Resolution
  • SQL
  • Multi-line phone talent
  • Feedback Analysis
  • Microsoft Office

Certification

Google Certification, Coursera, ongoing

Timeline

Customer Relation Specialist

The Hartford
01.2024 - Current

Special Handling / Complaint Specialist

Above Lending
04.2021 - 10.2023

Solution Specialist III

JSCFCU
04.2016 - 04.2021

Teller

Chase
03.2015 - 04.2016

Prepare Data for Exploration -

Coursera

Process Data from Dirty to Clean -

Coursera

Foundation: Data, Data, Everywhere -

Coursera

Ask Questions to Make Data-Driven Decisions -

Coursera

High School Diploma -

McKinney High School
Diamond Ingram