Jakeema Pickering-Small
Decatur
Summary
Enthusiastic Customer Service Representative dedicated to enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in managing high volumes of inquiries while employing proactive sales techniques to identify additional service opportunities. Committed to fostering a positive customer experience and contributing to team success.
Overview
12
12
years of professional experience
Work History
Customer Relation Specialist
Suburban Propane
Tennessee
05.2024 - 07.2025
- Handled high volume of incoming calls, ensuring quality, efficiency, and accuracy in customer service.
- Maintain comprehensive knowledge of Suburban Propane products, customer accounts, billing processes, and delivery policies.
- Facilitated resolution of customer complaints by actively listening and providing effective solutions. of customer complaints and service issues.
- Handled customer inquiries via phone and email to provide assistance and resolve issues. through phone and email communication.
- Use a proactive sales approach in customer interactions to identify additional sales and service opportunities.
- Present a professional and enthusiastic image to build trusting relationships with customers and effectively manage account data.
Customer Service Representative
Synchrony Financial
Remote
07.2021 - 02.2024
- Acknowledge and resolve customer issues while maintaining a positive and professional attitude.
- Listen and respond promptly to customer inquiries to ensure satisfaction.
- Assisted customers remotely, ensuring prompt responses to inquiries and support needs.
- Processed debit/ATH payments while delivering professional customer support to enhance client experience.
- Handled outbound calls to customers, processing credit card applications to facilitate customer transactions.
Receptionist
British Virgin Islands Tourist Board
Virgin Islands
11.2013 - 09.2017
- Greet office visitors, determine their needs, and assist them appropriately while maintaining a professional demeanor.
- Answered incoming calls courteously while efficiently managing clerical and secretarial tasks.
- Prepared tourism packages for visitors, organized front office materials, and maintained accurate records of deliveries and outgoing checks.
- Ensured availability of conference room, maintained appearance of front area, and supported special assignments to meet performance targets.
- Promoted tourism activities in the Virgin Islands to enhance visitor experience.
Education
High School Diploma -
Ivanna Eudora Kean High School
Virgin Islands01-2013
High School -
Elmore Stoutt High School
Virgin Islands01-2010
Skills
- Client relationship management
- Customer engagement
- Product knowledge
- Sales techniques
- Quality assurance
- Attention to detail
- Problem solving
- Active listening
- Conflict resolution
- Time management
- Team building
Job Title
Customer Service Representative
Timeline
Customer Relation Specialist
Suburban Propane
05.2024 - 07.2025
Customer Service Representative
Synchrony Financial
07.2021 - 02.2024
Receptionist
British Virgin Islands Tourist Board
11.2013 - 09.2017
High School Diploma -
Ivanna Eudora Kean High School
High School -
Elmore Stoutt High School