Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gina Freeman

Flint

Summary

Dynamic customer relations specialist with proven expertise at McLaren Flint in complaint resolution and service process improvement. Adept at fostering customer satisfaction through active listening and critical thinking. Recognized for enhancing service delivery workflows and maintaining meticulous records, ensuring seamless communication and timely issue resolution.

Overview

2
2
years of professional experience
1
1
Certification

Work History

customer relation specialist

McLaren Flint
Flint
09.2025 - Current
  • Managed customer inquiries through phone and email communication.
  • Resolved customer complaints using active listening and problem-solving skills.
  • Collaborated with teams to improve service delivery processes and workflows.
  • Conducted follow-up calls to ensure customer satisfaction after service interactions.
  • Answered customer inquiries via telephone, email and in person.
  • Collaborated with other departments to ensure timely resolution of customer issues.
  • Maintained accurate records of customer interactions and transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Certified Nursing Assistant

The Oaks Nursing Home
Grand Blanc
06.2023 - 09.2025
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained cleanliness and organization of patient areas and supplies.
  • Documented patient care records accurately in electronic health systems.
  • Provided emotional support and companionship to patients during care routines.
  • Collaborated with healthcare team to develop individualized care plans.
  • Educated patients and families on health management and safety practices.

Education

Associate of Arts - General Studies

Charles Stewart Mott Community College
Flint, MI
05-2023

Bachelor of Science - Health Care Administration

University of Michigan, Flint
Flint, MI

Skills

  • Customer relationship management
  • Complaint resolution
  • Service process improvement
  • Payment processing
  • Records management
  • Communication skills
  • Emotional intelligence
  • Critical thinking
  • Conflict resolution
  • Active listening
  • Adaptable thinking
  • Time management
  • Performance tracking
  • Customer satisfaction assessment
  • Customer relations

Accomplishments

  • Employee of the month
  • Deans List
  • Volunteer Recognition

Certification

  • Certified Nursing Assistant- Present
  • BLS

Timeline

customer relation specialist

McLaren Flint
09.2025 - Current

Certified Nursing Assistant

The Oaks Nursing Home
06.2023 - 09.2025

Associate of Arts - General Studies

Charles Stewart Mott Community College

Bachelor of Science - Health Care Administration

University of Michigan, Flint

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