Diamond Joglar
Tampa,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Ciccio Restaurant Group. Proven ability to enhance guest engagement and satisfaction through attentive service and effective multitasking. Experienced in cash handling and maintaining cleanliness standards, while fostering a positive dining experience.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Ciccio Restaurant Group
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Performing Artist
Self-employeed
01.2020 - Current
- Promoted shows effectively through social media platforms, increasing ticket sales and public awareness of upcoming productions.
- Demonstrated exceptional improvisational abilities under pressure during live performances when unforeseen circumstances arose.
- Enhanced audience experience by incorporating diverse performance styles and techniques.
- Established strong connections within the industry through networking events and collaborations, enhancing future opportunities.
Server
Ciccio Restaurant Group
01.2020 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Back of House Team Member
Onswann
12.2020 - 01.2022
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Assisted with training new BOH staff members on established processes and goals.
- Prepared food and drinks while following safe food handling procedures.
- Checked food preparation and presentation to verify quality and consistency.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
Server Assistant
Bartaco
06.2019 - 12.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
High School Diploma -
Riverview High School
Riverview, FL05-2019
Skills
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Customer service
- Cleanliness standards
- Directing experience
- Attention to detail
- Willing to learn
- Responsible and trustworthy
- Cleaning procedures
Certification
Food handling certification
servsafe certifiacation
Timeline
Server
Ciccio Restaurant Group
10.2022 - Current
Back of House Team Member
Onswann
12.2020 - 01.2022
Performing Artist
Self-employeed
01.2020 - Current
Server
Ciccio Restaurant Group
01.2020 - 08.2022
Server Assistant
Bartaco
06.2019 - 12.2020
High School Diploma -
Riverview High School
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