Diamond Johnson
Livonia,MI
Summary
Dynamic and compassionate professional with a background in care and customer . Excelled in case management and conflict resolution, enhancing client well-being and customer satisfaction. Leveraged active listening and Microsoft Outlook proficiency to streamline operations, achieving significant improvements in care quality and service efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Better Care Homes
Southfield, MI
06.2024 - Current
- Documented vitals, behaviors, and medications in client medical records.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Monitored and assisted residents through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Kept clients engaged in social networks and communities for personal health and growth.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Customer Service Representative
Auto Glass Now
Westland, MI
09.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
Dollar Tree
Westland, MI
03.2020 - 11.2020
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Science - Business Administration
Colorado Technical University
Colorado Springs, COAssociate Of Science - Business Administration
Colorado Technical University
Colorado Springs, CO04.2024
High School Diploma -
Bradford Academy High School
Southfield, MI06.2019
Skills
- Progress Documentation
- Care Plan Management
- Clinical Quality Program Standards
- Behavior redirection
- Compassionate Caregiving
- Emotional Support
- Personal Hygiene Assistance
- Case Management
- CPR Certified
- Patient Care
- State regulations knowledge
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Microsoft Outlook
- Conflict Resolution
- Service Upselling
- Call Center Operations
- Recordkeeping strengths
- Key holder experience
- Clerical Support
- POS systems expert
- Store maintenance
- Active Listening
Certification
- DCA - Direct Care Aide
- First Aid/CPR Certified
- CMT - Certified Medication Technician
Timeline
Direct Care Worker
Better Care Homes
06.2024 - Current
Customer Service Representative
Auto Glass Now
09.2023 - 12.2023
Assistant Manager
Dollar Tree
03.2020 - 11.2020
Bachelor Of Science - Business Administration
Colorado Technical University
Associate Of Science - Business Administration
Colorado Technical University
High School Diploma -
Bradford Academy High School