Diamond Johnson
West Union,IL
Summary
Dynamic and detail-oriented hospitality professional with extensive experience at West Union Cafe. Proven ability to enhance customer satisfaction through exceptional service and menu recommendations. Skilled in cash handling and multitasking, consistently maintaining high standards of cleanliness and food presentation in fast-paced environments. Committed to delivering memorable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
West Union Cafe
West Union, IL
08.2022 - Current
- Provided attentive service to guests, ensuring satisfaction and timely order delivery.
- Assisted with menu recommendations, enhancing customer dining experience through product knowledge.
- Handled cash transactions accurately, maintaining balanced cash register at end of shifts.
- Collaborated with kitchen staff to communicate orders efficiently and ensure quality food presentation.
- Maintained cleanliness of dining area, adhering to health and safety standards throughout shifts.
- Adapted quickly to changing priorities during peak hours, demonstrating strong multitasking abilities.
Paper Products
PAP-R Products
Martinsville, IL
05.2019 - 08.2020
- Provided attentive service to guests, ensuring satisfaction and timely order delivery.
- Assisted with menu recommendations, enhancing customer dining experience through product knowledge.
- Handled cash transactions accurately, maintaining balanced cash register at end of shifts.
- Collaborated with kitchen staff to communicate orders efficiently and ensure quality food presentation.
- Maintained cleanliness of dining area, adhering to health and safety standards throughout shifts.
- Adapted quickly to changing priorities during peak hours, demonstrating strong multitasking abilities.
Education
Deploma - General Studies
Hutsonville High School
Hutsonville, IL05.2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- High volume dining
- Supply restocking
- Table bussing
- Tableside service
- Relationship management
- Dining area maintenance
- Upselling techniques
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Seating arrangements
- Ordering procedures
- Order management
Certification
Serv safe Mangers License..
Timeline
Waitress
West Union Cafe
08.2022 - Current
Paper Products
PAP-R Products
05.2019 - 08.2020
Deploma - General Studies
Hutsonville High School