DIAMOND JONES
Euclid,OH
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Senders Pediatrics
South Euclid, Oh
10.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Services Specialist
Cleveland Clinic
Cleveland, Oh
03.2022 - 10.2023
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Reviewed and corrected claim errors to facilitate smooth processing
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process
- Compiled and reviewed medical charts
- Used Epic to schedule appointments
- Balanced deposits and credit card payments each day.
- Collected patient co-pay and issued receipt to confirm payment.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Client Service Representative
KeyBank
Brooklyn Oh
11.2020 - 03.2022
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
- Responded to customer calls and emails to answer questions about products and services
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Maintained accurate record-keeping with proactive attention to client information updates
- Called existing and prospective customers to evaluate desires and offer [Product or Service] options
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with clients regarding account services, statements, and balances.
Client Service Representative
Human Arc
Cleveland,Oh
12.2019 - 11.2020
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Introduced clients to available online resources and services to increase convenience
- Resolved concerns with products or services to help with retention and drive sales
- Consulted with clinicians to devise and manage effective ongoing care.
Sales Representative
S&P Data LLC
Cleveland, Oh
01.2017 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma - Accounting And Business Management
Shaw High School
Cleveland, OH06.2016
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Office Administration
- Data entry proficiency
- Document filing
- Reception Management
- Directing callers
- Phone and Email Etiquette
- Problem-Solving
- Medical Terminology
- Call Screening
Timeline
Patient Service Representative
Senders Pediatrics
10.2023 - Current
Patient Services Specialist
Cleveland Clinic
03.2022 - 10.2023
Client Service Representative
KeyBank
11.2020 - 03.2022
Client Service Representative
Human Arc
12.2019 - 11.2020
Sales Representative
S&P Data LLC
01.2017 - 12.2019
High School Diploma - Accounting And Business Management
Shaw High School