Diamond Jones
Jacksonville,FL
Summary
Enthusiastic student with a proven track record of excelling in team-based and independent work environments. Possesses a strong work ethic and exceptional organizational skills that contribute to seamless operations. Thrilled to leverage diverse range of powerful skills to drive company growth and success.
Overview
12
12
years of professional experience
Work History
Full Service Shopper
Instacart Shoppers
07.2019 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Resolved customer issues promptly, promoting a positive experience for all parties involved.
- Enhanced store familiarity, enabling swift navigation and timely completion of orders.
Caser Operator
Peace River Citrus
12.2022 - 05.2024
- Monitor packaging and filling operations to ensure quality and conformity of packaged products
- Replenish packaging materials as needed, inspect in-process packaging to ensure consistent quality and remove defective products
- Incorporated lean manufacturing principles into daily operations, reducing waste and improving efficiency across all aspects of production process.
- Adapted quickly to changing customer demands or production schedules, consistently delivering high-quality castings under tight deadlines.
- Improved production efficiency with consistent attention to detail and adherence to safety protocols.
Production Packer
Compass blending
07.2020 - 01.2022
- Assisted in the development and implementation of new packing procedures, which led to reduced waste and increased cost savings for the company.
- Assembled boxes, labeled, sealed and shrink-wrapped pallets for shipment.
- Performed operations with protective safety equipment following regulations.
- Operated warehouse equipment such as forklift, pallet jacks and [Equipment] safely.
- Maintained stock and clean work area for optimal productivity.
- Enhanced customer satisfaction with prompt and accurate order fulfillment, ensuring timely deliveries.
- Demonstrated flexibility by adapting to different roles within the production line as needed, improving overall efficiency during peak periods or staff shortages.
Package Handler
Fedex Ground
05.2018 - 05.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Cashier
Kmart
09.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Food and Beverage Associate
Legoland Florida
07.2015 - 08.2016
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
Office Assistant
Auburndale Senior High School
08.2012 - 05.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
Education
Undergraduate - Liberal Arts & Sciences
Southern New Hampshire University
Manchester, NHHigh School Diploma - General Studies
Auburndale High School
Auburndale, FL05.2014
Skills
- Time management and organization
- Customer service and relationship building
- Communication ( verbal and written)
- Teamwork and collaboration
- Self-Motivated and Disciplined
- Problem-Solving and critical thinking
- Adaptability and flexibility
- Creativity and innovation
- Sales and negotiation
- Technical Proficiency
Timeline
Caser Operator
Peace River Citrus
12.2022 - 05.2024
Production Packer
Compass blending
07.2020 - 01.2022
Full Service Shopper
Instacart Shoppers
07.2019 - Current
Package Handler
Fedex Ground
05.2018 - 05.2020
Cashier
Kmart
09.2016 - 01.2018
Food and Beverage Associate
Legoland Florida
07.2015 - 08.2016
Office Assistant
Auburndale Senior High School
08.2012 - 05.2014
Undergraduate - Liberal Arts & Sciences
Southern New Hampshire University
High School Diploma - General Studies
Auburndale High School
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