Diamond Lee
Buffalo
Summary
Dynamic and reliable professional with a proven track record at Marshalls, excelling in customer service and collaborative teamwork. Skilled in problem-solving and effective time management, I foster positive relationships and maintain a visually appealing environment, ensuring customer satisfaction and repeat business. Committed to delivering excellence in every interaction.
Overview
2
2
years of professional experience
Work History
Recreation Leader
City of Lackawanna
06.2023 - 06.2025
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Supervised groups of up to 6 children under age 10 from arrival through departure at end of day.
Sales Associate
Marshalls
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Lackawanna High School
Lackawanna, NYSkills
- Customer service excellence
- Collaborative teamwork
- Effective time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate
Marshalls
03.2024 - Current
Recreation Leader
City of Lackawanna
06.2023 - 06.2025
Lackawanna High School
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