DIAMOND MABRY
Chicago,Ill.
Summary
Customer service professional with a strong track record in high-quality support and effective communication. Demonstrates a proactive approach to troubleshooting and problem-solving, ensuring seamless service experiences. Dependable and detail-oriented, consistently striving for excellence in all customer interactions.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Advocate
Blue Cross-Blue Shield
Chicago, Ill.
01.2023 - 06.2024
- Achieved high customer satisfaction by delivering attentive and personalized care.
- Handled customer inquiries about Medicaid supplemental plans, providing clear and accurate information.
- Addressed inquiries about reading claims promptly, enhancing customer understanding.
- Clarified details of customer plans.
- Troubleshooted issues with claims and services.
Teacher's Assistant
Childcare Careers
Phoenix, AZ
07.2021 - 10.2022
- Assisted in classroom teaching initiatives.
- Performed essential tasks like diaper changing, feeding, and supervising free play to support children's daily needs.
- Facilitated daily activities for participants to promote engagement.
- Delivered care tailored to individual site requirements, ensuring safety and well-being.
Customer Service Representative
Consumer Cellular
Phoenix, Arizona
04.2019 - 10.2022
- Diagnosed and resolved customer issues to improve service experience.
- Delivered exceptional customer care to enhance satisfaction.
- Upgraded customer plans and services.
- Gathered and analyzed customer feedback to inform service enhancements.
- Escalated unresolved issues to relevant internal teams.
Call Center Representative
Maximus Healthcare
Chicago, Ill.
10.2017 - 02.2019
- Delivered tailored information on health plans to meet customer needs.
- Assisted customers with enrollment when choosing a plan.
- Escalated complex calls to appropriate team members for timely resolution.
- Observed confidentiality and privacy policies when referring customers to other alternative services.
Assistant Daycare Provider
Dawn's Home Daycare
Chicago, IL
08.2009 - 04.2012
- Designed and led play-based activities for 3-4-year-olds, fostering creativity and social skills development.
- Stimulated cognitive and motor skills in babies through interactive and hands-on learning activities.
- Facilitated daily engagements for children, promoting social interaction and development.
- Supported teaching efforts by preparing materials and assisting during lessons, enhancing children's learning experience.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06-2013
Skills
- Excellence in customer service
- Customer communication
- CRM software
- Conflict resolution
- Process improvement
- Creative problem-solving
- Attention to detail
- Time management
- Dependability
- Proactive approach
Certification
- Sterile Processing
Timeline
Customer Advocate
Blue Cross-Blue Shield
01.2023 - 06.2024
Teacher's Assistant
Childcare Careers
07.2021 - 10.2022
Customer Service Representative
Consumer Cellular
04.2019 - 10.2022
Call Center Representative
Maximus Healthcare
10.2017 - 02.2019
Assistant Daycare Provider
Dawn's Home Daycare
08.2009 - 04.2012
High School Diploma -
Chicago Vocational High School