Diamond Marshall
Summary
Hardworking employee with customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
09.2017 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls, scheduled patient appointments and confirmed existing appointments.
- Routed calls and correspondence to appropriate medical staff.
- Verified demographics and insurance information to register patients in computer system.
- Ensured accuracy of all data entered into computer system.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Documented patient counters in hospital system and initiated follow-up actions.
Education
Associate of Science - Applied Science
Harold Washington College
Chicago, IL05-2017
Skills
- Multitasking
- HIPAA Compliance
- Medical Terminology
- Patient Registration
- Registration and Scheduling
- Documenting and Recording Information
- Insurance information collection
- Problem-Solving
Accomplishments
- Preceptor
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
09.2017 - Current
Associate of Science - Applied Science
Harold Washington College