Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Mathis

San Antonio,TX

Summary

Hi! Thank you for taking your time and reviewing my resume. Im Highly motivated with professionalism of Customer Service with 4 years of experience providing high-level support to the agency and co-workers. Im Proficient in exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. I have handled a high level of calls, and routing to appropriate services.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Tiger Sanitation
09.2023 - Current


  • I Document my calls our in database.
  • I Provide a breakdown on services for billing purposes.
  • I take on new clients for services.
  • I answer a high call volume of inbound / outbound calls, and deescalate frustrated customers with my problem solving skills.

Member Care Representative

Atena
01.2022 - 07.2023
  • I Worked With Different Customers Discussing Their Policies.
  • I answered a high call volume of inbound / and outbound calls patiently listening to customers, understanding and addressing complex customer issues.
  • I Handled confidential documents and maintained their proper organization.
  • I Provided technical support through remote assistance.

Customer Service Representative

Alorica
01.2020 - 01.2022
  • I provided calm conflict resolutions, and deescalated frustrated customers.
  • I handled a high call volume remotely of over 70+ calls per day of inbound and outbound calls.
  • I Utilized advanced computer skills.

Education

GED -

Adult And Community Education - SAISD

Skills

  • Customer service
  • Computer skills
  • Communication skills
  • Problem management
  • Time management
  • Stress analysis
  • Social listening
  • Microsoft Excel
  • Microsoft Office
  • Customer support
  • Typing
  • Leadership
  • English
  • Technical support
  • Phone etiquette
  • Microsoft Word
  • Negotiation
  • Windows

Timeline

Customer Service Specialist

Tiger Sanitation
09.2023 - Current

Member Care Representative

Atena
01.2022 - 07.2023

Customer Service Representative

Alorica
01.2020 - 01.2022

GED -

Adult And Community Education - SAISD

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Diamond Mathis