Diamond McAlister
Bloomington,IL
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton Home2 Suites
Chicago, IL
08.2021 - Current
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Collaborated with housekeeping staff to coordinate room availability for incoming guests
Night Auditor
Motel 6 / Studio 6
Cedar Rapids, IA
08.2019 - 11.2020
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
Customer Service Supervisor
Burlington
Cedar Rapids, IA
11.2015 - 01.2019
- Managed a team of XX customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Led weekly team meetings to communicate updates, provide coaching, and address any concerns or challenges faced by the team members
- Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
- Implemented a rewards program for top-performing agents, boosting morale and motivation within the team
Supported Field staff
Great Paragon HealthCare
Chicago, IL
09.2010 - 08.2016
- Maintained clean and well-organized environment to promote client happiness and safety.
- Monitored clients' progress to report necessary changes.
- Supported field staff, patients and families in dealing with clinical issues and concerns.
- Built positive rapport with referral sources to promote business services.
Education
High School Diploma -
Peoria High School
Peoria, ILAssociate of Arts - Hospitality And Tourism Management
Ivy Tech Community College of Indiana
Indianapolis, IN06-2023
Certification
- LEED Certification
- Driver's License
- CPR Certification
Timeline
Night Auditor
Hilton Home2 Suites
08.2021 - Current
Night Auditor
Motel 6 / Studio 6
08.2019 - 11.2020
Customer Service Supervisor
Burlington
11.2015 - 01.2019
Supported Field staff
Great Paragon HealthCare
09.2010 - 08.2016
High School Diploma -
Peoria High School
Associate of Arts - Hospitality And Tourism Management
Ivy Tech Community College of Indiana