Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Miller

Minneapolis,MN

Summary

Earnest individual with experience in human services field providing support and guidance to families and youth in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Housing Specialist II Lead

Project For Pride In Living (NAZ)
02.2022 - Current
  • Coordinate rental subsidy program for families and youth.
  • Work with youth and families to prevent homelessness, remain in their current schooling and providing them chances for career opportunities.
  • Assess program eligibility for families by completing required housing intake paperwork, partner with Compliance Team to complete annual recertification's with the county, Develop trusting relationships with NAZ families and provide “high touch” support and resources by integrating empowerment principles, training, and strategies into their work with families, Act as the link between families and landlords, partner to ensure effective collaboration and monitor progress toward goals
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
  • Facilitated communication between clients and other service providers.

Youth Services Coordinator

Project For Pride In Living - AmeriCorps
06.2019 - 02.2022
  • Strengthened relationships with key stakeholders by attending community meetings, presenting at conferences, or participating in networking events related to youth development.
  • Fostered a culture of collaboration by encouraging open dialogue between team members, volunteers, and community partners about best practices in youth development.
  • Managed budgets and funding sources, ensuring resources were effectively allocated for maximum impact on youth services.
  • Implemented data-driven strategies for measuring success in achieving desired outcomes for youth participants.
  • Procured new supplies and equipment in line with budget goals.
  • Provided leadership, guidance and support to staff members.
  • Utilized grant writing skills to secure additional program funding.

Leasing Assistant

Ciel Apartments
07.2017 - 04.2019
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
  • Greeted clients, showed apartments, and prepared leases.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Education

Bachelor of Science - Social Work

Walden University
Minneapolis, MN
06.2025

Associate in Human Resources -

North Iowa Area Community College
Mason City, IA
08.2016

Skills

    Affordable Housing Knowledge

    Fair Housing Regulations

    Case Management

    Social Services

    Rehousing

    Temporary housing

    Eviction Prevention

    Problem-Solving

    Attention to Detail

    Youth Advocacy

    Data Confidentiality

    Youth Programming

Timeline

Housing Specialist II Lead

Project For Pride In Living (NAZ)
02.2022 - Current

Youth Services Coordinator

Project For Pride In Living - AmeriCorps
06.2019 - 02.2022

Leasing Assistant

Ciel Apartments
07.2017 - 04.2019

Bachelor of Science - Social Work

Walden University

Associate in Human Resources -

North Iowa Area Community College

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Diamond Miller