Diamond Moses
Birmingham,US
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Brooks Equipment
Birmingham, US
05.2024 - 05.2025
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained records of customer interactions, transactions, comments and complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Patient Care Technician
UAB Medicine
Birmingham, AL
02.2022 - 03.2024
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
Certified Nursing Assistant
ResCare
Birmingham, AL
02.2020 - 02.2022
- Administered medications as directed by registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Participated in educational programs related to nursing assistant skills development.
- Observed patients for any changes in their physical or mental condition.
Shift Manager
McDonald's
Birmingham, AL
09.2016 - 02.2020
- Inspected work areas regularly for cleanliness and organization standards.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Certified Nursing Assistant -
Fortis Institute
Birmingham, AL09-2021
Skills
- Patient Care
- Clinical Support
- Time management
- Problem-solving skills
- Data entry
- Electronic Health Records
- Medical Billing
- Attention to detail
- Effective communication
- Documentation and reporting
Certification
- Obtained the Certified Nursing Assistant Certification in 2021.
- Obtained the Patient Care Technician Certification in 2021.
Timeline
Call Center Representative
Brooks Equipment
05.2024 - 05.2025
Patient Care Technician
UAB Medicine
02.2022 - 03.2024
Certified Nursing Assistant
ResCare
02.2020 - 02.2022
Shift Manager
McDonald's
09.2016 - 02.2020
Certified Nursing Assistant -
Fortis Institute
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